OneLoyalty: Loyalty & Rewards

Reviews Summary

The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects include excellent customer service with specific mentions of helpful and friendly support team members like Rosie, Rean, Ellie, and others. Users appreciate the quick response times and the ease of setting up the app. Additionally, the app is praised for its functionality, especially in loyalty and rewards programs. On the other hand, negative feedback revolves around pricing changes, feature restrictions, and communication issues. Some users expressed dissatisfaction with the app's pricing structure, stating that certain features that were once free are now part of paid plans, leading to confusion and frustration.