OneLoyalty: Loyalty & Rewards
All reviews
Review RSS feed
I HAD CANCELLED MY SUBSCRIPTION AND DELETED THE APP A YEAR BACK, TODAY WHILE REVIEWING MY SHOPIFY BILLS I FOUND ITS STILL CHARGING ME EVERY MONTH. Update: they reached out to me and promised me for a refund. The support was so good.
Very user-friendly, and the support has been excellent, Rosie assisted us promptly with the deployment.
thank you so much for perfect services
special thanks for Rosie and her team for helping me in a very short time , great work keep it up
The Monthly Active Users is a predatory pricing element - any user is considered an active user, instead of users that actually use the app. This passive predatory approach is hugely disatisfactory. Furthermore, more and more features that were originally available, have been pushed into pricing tiers which is disappointing given they were not originally. I am actively looking for other applications with less dodgy behaviour.
Good Day Flowers Gold Coast! Thank you for sharing your feedback with us — we truly value your perspective and are committed to ensuring every user has a clear understanding of how our features work. As one of our Team Members already explained this feature to you, still we'd like to give another explanation to clarify again: The Monthly Active Loyalty Members (MALM) metric: this is not based on “passive” app usage, but rather on customers who actively engage with their loyalty points during a given month — whether by earning points (e.g., through purchases or birthday rewards) or spending them (e.g., redeeming for discounts or gifts). This approach helps merchants focus on customers who are genuinely interacting with their loyalty program, leading to better ROI and stronger customer retention. As for your second point about features moving into pricing tiers: We hear you, and we understand how frustrating it can feel when previously available features become tiered. Our goal has always been to provide core functionality at accessible levels while offering advanced tools to help growing businesses scale effectively. That said, we’re continuously evaluating how we balance accessibility and innovation — and your input helps us shape that direction. We’d love to sit down with you personally to walk through your current plan, explain what’s included, and explore whether there’s a better fit for your needs — or even how you might leverage existing features differently to achieve your goals.
Everyone has been great to work with at OneMobile. Very easy setup and detailed. Rosie is amazing!
Response time was absolutely incredible when I reached out to support. Blown away, honestly.
When started all was well, as a startup I was not experiencing the the flow of customers, as required in the starting months, this app ensured my clients are not able to search or register or access the cart. When I approached them they demanded I upgrade and I was, I am not in a position to do so and that how they deactivated the account without my knowledge. Please don't try them, they will bully you and they don't communicate at all.
Hi sir, This is Brian, and we apologize for the trouble you've been experiencing. Thank you for sharing your feedback. We completely understand how frustrating it must have been to experience issues with the app. Based on your feedback that we’ve carefully reviewed your account and all previous conversations. The entire conversation history with you is not related to the issues mentioned in your review. The last contact we have on record was on September 4, regarding an unrelated inquiry. Could you kindly review the attached screenshot of your conversation history and confirm if there might be any confusion? We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support Best Regards Brian OneLoyalty by FireGroup Technology
Rean from One Mobile Team was super friendly and expertly helpful!
Very grateful for the help from Ellie, her responses are very quick and she's ready to help you tackle any issues that arise while getting your store set-up. She also acknowledges bugs in the app and is eager to note what needs to be improved on.
Love it, very easy to set up and support is amazing. Thank you!!
Ich möchte mich herzlich bei Rosie bedanken. Sie hat mir wirklich sehr geholfen und stand mir jederzeit kompetent und freundlich zur Seite. Ihre Unterstützung war außergewöhnlich – Rosie ist einfach die Beste!
I recently implemented OneLoyalty, and the setup process was smooth and straightforward. Whenever I had questions, the support team responded quickly and helpfully. Since my store is bilingual (Arabic/English), I was pleased to see that the customer-facing widget already includes translations. While the translation isn’t perfect and lacks proper RTL support, it’s still functional. I’m confident future updates will improve this even further. At the moment, I’m on the free plan, but I’m planning to upgrade to the Growth Plan soon. Overall, highly recommended! Special thanks to Zoey and Rosie
Utilisateur Français, j'ai changé de programme fidélité pour oneloyalty. Je suis super content de cette app
One of the most popular loyalty program app that can be used both for engagement and sale by offer customers points. We do really recommend this highly.
great support team instant resolution
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.