All reviews

Rating Breakdown

  • 5
    88% (106 ratings)
  • 4
    2% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    6% (7 ratings)

Reviews with Text

  • 99% (119)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 3, 2025

great support team instant resolution

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 10, 2025

Very good application. Easy setup and quickly respond support. Thank you.

Using app

1 day

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 23, 2025

Unfortunately as with the one mobile app they change what is included in the price you join at and they take away features without communication. We were using this app for loyalty but just realised today that whilst we set up a loyalty page when we started this is no longer included in our subscription. this means our customers with loyalty points cannot track or spend them, go figure. Wait time for an answer of why this is no longer available without paying $49 more is one week. It looks like its time to move app and loyalty providers - If you offer a service you should fulfil that or communicate it, not doing so is not okay.

Using app

12 months

Total reviews

29

Average rating

4.4

Developer Reply

Hi CurlyGirlMethodClub store admin, Here's Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an opportunity to improve our services. We’re sorry to hear about your concerns, but we’d like to clarify that the Loyalty page is still included in your current Starter (old pricing) plan. There has been no removal of this feature. You reached out on April 30th, and our team confirmed the page was still showing — to which you replied “excellent thank you.” That’s why we were surprised to see your review. Regarding the 'one week' you mentioned, April 30th was a national holiday on our end, which affected the response time from our development team. However, our CS team still did their best to support you as quickly as possible. We’d love the opportunity to assist further and ensure your satisfaction with our service. Thank you for your understanding, and we look forward to hearing from you! Regards, Rosie OneLoyalty by OneCommerce

5 / 5 Share

April 23, 2025

Anais your support was outstanding - you are a credit to the team. The final steps can be a little tricky but you have a steady hand. Joe

Using app

24 minutes

Total reviews

7

Average rating

5.0

Developer Reply

Hi mediaTITANS store admin, Here's Anais from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Anais OneLoyalty by OneCommerce

5 / 5 Share

April 17, 2025

Thanks a lot for Rosie from OneLoyalty Team, she had been very kind, helpful and professional answering my inquiries regarding using the app, and suggesting clear and useful functions, thank you!

Store

Munilu

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Munilu store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Rosie OneLoyalty by OneCommerce

5 / 5 Share

March 31, 2025

Vielen Dank an Lillah, sie hat mir sehr freundlich, schnell und komptetent Auskunft erteilt. ;-))

Store

stiXXie

Using app

About 2 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hallo stiXXie-Shop-Admin, Hier ist Lillah vom OneLoyalty-Team. Vielen Dank für Ihre tolle Bewertung. Um Ihr Erlebnis zu verbessern, werden wir unsere Services für geschätzte OneLoyalty-Nutzer wie Sie kontinuierlich verbessern. Vielen Dank für Ihre lieben Worte und dafür, dass Sie ein toller Teil von OneLoyalty sind. Ich empfehle Ihnen außerdem dringend, unseren Blog zu besuchen, um die neuesten Nachrichten nicht nur zu OneLoyalty, sondern auch zu unseren anderen OneCommerce-Anwendungen – einer führenden E-Commerce-Lösungsplattform – zu erhalten. Weitere Informationen finden Sie unter https://onecommerce.io/blog/. Bei weiteren Fragen kontaktieren Sie uns gerne über unseren Live-Chat oder schreiben Sie uns eine E-Mail an [email protected]. Mit freundlichen Grüßen, Lillah OneLoyalty von OneCommerce

5 / 5 Share

March 13, 2025

Great Service! Always there to help! 5 star

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Orion Interiors store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Rosie OneLoyalty by OneCommerce

5 / 5 Share

April 15, 2025

有些设置可以更灵活,比如显示框大小,形状

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

嗨,Juliet & Martin 的玩具店店长, 我是 OneLoyalty 团队的 Ellie。非常感谢您用心的评价。 此外,为了提升您的体验,我们将不断改进服务,为像您一样尊贵的 OneLoyalty 用户提供服务。感谢您分享的宝贵意见,也感谢您成为 OneLoyalty 最棒的一部分。 此外,我强烈建议您访问我们的博客,了解 OneLoyalty 以及我们其他 OneCommerce 应用的最新消息——OneCommerce 是一个领先的电商解决方案平台,更多信息请访问 https://onecommerce.io/blog/。 如果您有任何其他问题,请随时通过我们的在线聊天联系我们,或发送电子邮件至 [email protected]。 此致, Ellie OneCommerce 的 OneLoyalty

5 / 5 Share

Feb. 28, 2025

Miley was really helpful and we look forward to using our App. Thanks!

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Rosarte Chocolaterie & Bakery store admin, Here's Miley from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Miley OneLoyalty by OneCommerce

5 / 5 Share

Feb. 25, 2025

Just checking out some Loyalty programs, it appears this one is great! I spoke with Rosie in the chat and she answered all my questions and mentioned they were there 24/7 if I had any more questions! Top-notch so far!

Using app

39 minutes

Total reviews

6

Average rating

5.0

Developer Reply

Hi Game Crave Tournament Store store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Rosie OneLoyalty by OneCommerce

5 / 5 Share

Feb. 13, 2025

So far, so good! I haven't used the app more than a few days, but so far the customer service has been great. There was an issue and they identified it right away. Now the app seems to be working and I can't wait to see how this helps my small business.

Using app

9 days

Total reviews

11

Average rating

4.7

Developer Reply

Hi Divine Light Codes store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Rosie OneLoyalty by OneCommerce

5 / 5 Share

Feb. 10, 2025

Awesome service the best customer service

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Just Right Carpet cleaning SC store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Ellie OneLoyalty by OneCommerce

5 / 5 Share

Feb. 7, 2025

très bon suivi et bonnes explications pour nous aider.

Using app

About 5 hours

Total reviews

4

Average rating

5.0

Developer Reply

Ciao amministratore del negozio Manufrance, Ecco Lillah del team OneLoyalty. Grazie mille per la tua recensione generosa. Oltre a ciò, per migliorare la tua esperienza, continueremo a migliorare i nostri servizi per stimati utenti OneLoyalty come te. Grazie per le parole amorevoli che hai condiviso e grazie per essere la parte migliore di OneLoyalty. Inoltre, ti consiglio vivamente di controllare il nostro blog per le ultime novità non solo su OneLoyalty ma anche sulle altre nostre applicazioni OneCommerce, una piattaforma di soluzioni di eCommerce leader, più di questo su https://onecommerce.io/blog/ Se hai altre domande, non esitare a contattarci tramite la nostra chat live o inviaci un'e-mail a [email protected]. Cordiali saluti, Lillah OneLoyalty di OneCommerce

5 / 5 Share

Feb. 3, 2025

We just installed the app and needed some clarification on how the points system works. Rean from chat support was very kind and answered all our questions quickly and professionally.

Using app

11 days

Total reviews

11

Average rating

5.0

Developer Reply

Hi Fantasy Nails store admin, Here's Rean from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Rean OneLoyalty by OneCommerce

4 / 5 Share

Jan. 30, 2025

its easy to manage things on here except for when you have a external checkout like shiprocket checkout.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi Perfumes by Janta Shoppe store admin, Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Emily OneLoyalty by OneCommerce

5 / 5 Share

Jan. 21, 2025

Easily transferrable. Very easy to use.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Hi GlitterWicks store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Ellie OneLoyalty by OneCommerce

5 / 5 Share

Jan. 20, 2025

VERY HELPFUL AND FAST!!!

Using app

28 days

Total reviews

5

Average rating

5.0

Developer Reply

Hi Lili Vibe Company store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Rosie OneLoyalty by OneCommerce

1 / 5 Share

Jan. 18, 2025

The free plan is not free, it ended up charging me automatically, without any consent $49 USD, on the premise that you have new customers signing up or purchasing from you. If you're going on the free plan, make sure you have no customers, otherwise they are going to charge you absurd amounts for customers. If you're going to have automatic payments, you can atleast automatically upgrade me to other plans when you meet the payment threshold for those plans. I would've gotten 20x the value just buying the $49 subscription. I was robbed.

Store

Guan

Using app

About 1 month

Total reviews

7

Average rating

3.6

Developer Reply

Hi Guan store admin, I'm Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an opportunity to improve our services. We understand your concern about the free plan and would like to provide some clarification. The plan you were using, the Starter Plan, is listed at $0. While it may seem like a free plan, it includes a usage charge for exceeding the Monthly Active Loyalty Members (MALM) limit, as outlined in our pricing plan. You can view the details here: https://prnt.sc/hqPNriaoy5FS We’d also like to explain why we’re unable to automatically upgrade users to a different plan. Shopify’s payment system requires users to manually approve any charges associated with a plan change. However, the usage charge is applied automatically to ensure uninterrupted access to loyalty program features for customers exceeding the MALM limit. Without this, loyalty features would stop functioning, potentially impacting your business negatively. Our goal is to provide valuable features to support your business’s success. We’ve already reached out to you via email to explore solutions that might benefit you. We’d love the opportunity to assist further and ensure your satisfaction with our service. Thank you for your understanding, and we look forward to hearing from you! Regards, Rosie OneLoyalty by OneCommerce

5 / 5 Share

Jan. 15, 2025

Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Hola, administrador de la tienda flanesyfresones. Aquí está Emily del equipo de OneLoyalty. Muchas gracias por tu amable reseña. Además, para mejorar tu experiencia, seguiremos mejorando nuestros servicios para usuarios valiosos de OneLoyalty como tú. Gracias por las palabras cariñosas que has compartido y gracias por ser la mejor parte de OneLoyalty. Además, te recomiendo que consultes nuestro blog para conocer las últimas novedades no solo sobre OneLoyalty, sino también sobre otras de nuestras aplicaciones OneCommerce, una plataforma líder de soluciones de comercio electrónico, más que eso en https://onecommerce.io/blog/ Si tienes más preguntas, no dudes en contactarnos a través de nuestro chat en vivo o envíanos un correo electrónico a [email protected]. Saludos, Emily OneLoyalty de OneCommerce

5 / 5 Share

Jan. 14, 2025

perfect

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hi Geographical Norway store admin, Here's Miley from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected]. Regards, Miley OneLoyalty by OneCommerce