EXprimi Beauty Kenya review for OneLoyalty: Loyalty & Rewards
Nov. 10, 2025
When started all was well, as a startup I was not experiencing the the flow of customers, as required in the starting months, this app ensured my clients are not able to search or register or access the cart. When I approached them they demanded I upgrade and I was, I am not in a position to do so and that how they deactivated the account without my knowledge. Please don't try them, they will bully you and they don't communicate at all.
Hi sir, This is Brian, and we apologize for the trouble you've been experiencing. Thank you for sharing your feedback. We completely understand how frustrating it must have been to experience issues with the app. Based on your feedback that we’ve carefully reviewed your account and all previous conversations. The entire conversation history with you is not related to the issues mentioned in your review. The last contact we have on record was on September 4, regarding an unrelated inquiry. Could you kindly review the attached screenshot of your conversation history and confirm if there might be any confusion? We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support Best Regards Brian OneLoyalty by FireGroup Technology
