NBM review for OneLoyalty: Loyalty & Rewards

June 3, 2025

i once left a good review, but not anymore. please be VERY careful if using this app. the app added a webpage to my store that i did not ask for, approve of or authorize. this webpage was offering my customers a $20 discount if they downloaded some app, i don't even know which app. i did not approve or authorize this discount either, and it was not in my rewards set up or anything. this webpage also did not show up in the pages section of my shopify admin so i could not even delete it. furthermore, this webpage did not adhere to ADA guidelines, opening me up to potential lawsuits. in order for me to edit this page, i would have to upgrade to the more expensive tier. so not only did they add a webpage i didn't approve of that put my business and livelihood in danger, they wanted me to pay more to take it off? i finally got customer service to accept changing it without me upgrading, but they said it would be 1-3 business days, after i already gave them over 24 hours to handle this. they gave me the run around the whole time. i said that's unacceptable and would be deleting the app, and they offered me 1 month free for the inconvenience. the price of a lawyer and lawsuit settlement will be much more than 1 month free. even if there was no risk for lawsuit, i would still cancel because this company violated my trust. they put my entire livelihood at risk and that is not something i can ever forget. i DO NOT recommend this program to anyone.