Guan review for OneLoyalty: Loyalty & Rewards
Jan. 18, 2025
The free plan is not free, it ended up charging me automatically, without any consent $49 USD, on the premise that you have new customers signing up or purchasing from you. If you're going on the free plan, make sure you have no customers, otherwise they are going to charge you absurd amounts for customers. If you're going to have automatic payments, you can atleast automatically upgrade me to other plans when you meet the payment threshold for those plans. I would've gotten 20x the value just buying the $49 subscription. I was robbed.
Hi Guan store admin, I'm Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an opportunity to improve our services. We understand your concern about the free plan and would like to provide some clarification. The plan you were using, the Starter Plan, is listed at $0. While it may seem like a free plan, it includes a usage charge for exceeding the Monthly Active Loyalty Members (MALM) limit, as outlined in our pricing plan. You can view the details here: https://prnt.sc/hqPNriaoy5FS We’d also like to explain why we’re unable to automatically upgrade users to a different plan. Shopify’s payment system requires users to manually approve any charges associated with a plan change. However, the usage charge is applied automatically to ensure uninterrupted access to loyalty program features for customers exceeding the MALM limit. Without this, loyalty features would stop functioning, potentially impacting your business negatively. Our goal is to provide valuable features to support your business’s success. We’ve already reached out to you via email to explore solutions that might benefit you. We’d love the opportunity to assist further and ensure your satisfaction with our service. Thank you for your understanding, and we look forward to hearing from you! Regards, Rosie OneLoyalty by OneCommerce
