OneMobile ‑ Mobile App Builder

Hi Billy loves Audrey™'s representative, Here is Joe from the OneMobile team. First of all, thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating that situation must have felt. We’ve carefully reviewed your case regarding the Instagram Feed block. The issue was not that the app required an upgrade in order to remove the Instagram Feed block. After the block was removed, the system requested an upgrade because there were still other blocks/elements in your app that are available only under the BrandUp plan. That’s why the “Publish to app” action triggered the upgrade requirement. We understand that plan limitations can sometimes feel unclear or restrictive, and we sincerely apologize if this caused confusion or disappointment — that was never our intention. We truly value your business and would love the opportunity to support you again. If you’re open to giving the app another try, we’d be happy to offer you a 50% discount on the first month of the BrandUp plan so you can fully explore its features and see if it’s the right fit for your needs. Our team will personally assist you during the process to ensure everything runs smoothly. And of course, if you feel satisfied with the experience afterward, we would greatly appreciate any update to your review — but most importantly, we just want to make sure you’re happy with the product. Please let us know if you’d like us to activate the discount for you. We’re here to help. Best regards, Joe The OneMobile Team

Hello Easy Peasy Cutters, I’m Rosie from OneMobile. I noticed that you recently left a 1-star review for our app without any accompanying comments. Additionally, we couldn’t find any prior communication from you regarding any issues or concerns. Could you kindly share if there was something specific about the app that didn’t meet your expectations? Your feedback is very important to us, and we’d love the opportunity to address any concerns or improve your experience. Looking forward to hearing from you! Rosie OneMobile Team

Hi Crystals & Coffee store admin, Here's Miley from the OneMobile team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneMobile users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneMobile. Also, I highly recommend you to check our blog for the latest news regarding not only OneMobile but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Miley OneMobile by OneCommerce

Hi there, Here's Ben. First of all, we’re truly sorry if the banner was not clear enough and caused confusion. That is never our intention, and we understand how frustrating unexpected billing changes can feel. However, we would like to clarify that any plan upgrade requires explicit approval from the store owner within Shopify’s confirmation screen. A third-party app cannot trigger or approve a charge on your behalf without your authorization. That said, we appreciate you sharing your feedback, and we’ll continue looking for ways to make the information even more transparent and easy to follow. Regards, Ben OneMobile by Firegroup

Hi RetailXcess store admin, Here's Windy from the OneMobile team. Thank you so much for your feedback about our app. Firstly, we really apologize for any inconvenience you have when using our app. However, I believe there is a misunderstanding here. Please let me give you a clarification about our app. Our Free plan does not have the native app - https://prnt.sc/sj-6KBTLvmGz. If you want to build a native app, you need to have a lot of resources, such as cost for app development, technical issues, human resources, and other fees for Apple ($99/year) and Google ($25) platforms. Currently, we offer a free plan for our customers so that they can have enough time to choose and set up the theme they want. When you have done the setup, you can upgrade to the paid plan with 14 trial days to submit a request so that our technical team can build and submit your mobile app to the Apple Store and Google Play. In this case, we sent you an email, please check it and reply to us, and we will try our best to support you. If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Windy OneMobile by OneCommerce

Hi Nikita Studio admin, Our OneMobile team wishes you all the best. Regarding your feedback, we have been attempting to reach out to you via email but have not received a response. The team sincerely hopes to receive your response and provide support as soon as possible. First and foremost, I would like to express our sincere gratitude for choosing the OneMobile team for your service needs. Your feedback is invaluable to us, and we appreciate the time you took to share your thoughts. We also want to extend our heartfelt apologies for any inconvenience or dissatisfaction you may have experienced. We are eager to detect your issue and appreciate having you open to providing more details about your specific experience. The OneMobile team strongly believes that we can make things right, and we would greatly appreciate the opportunity to learn more and address your concerns directly. Your satisfaction is our priority, and we are dedicated to making improvements based on your feedback. Once again, we apologize for any inconvenience you may have faced, and we sincerely appreciate your willingness to share your experience with us. It is through feedback like yours that we can continually enhance our services and strive for excellence. Best regards, Ocean From OneCommerce Team