OneMobile ‑ Mobile App Builder

Hi RetailXcess store admin, Here's Windy from the OneMobile team. Thank you so much for your feedback about our app. Firstly, we really apologize for any inconvenience you have when using our app. However, I believe there is a misunderstanding here. Please let me give you a clarification about our app. Our Free plan does not have the native app - https://prnt.sc/sj-6KBTLvmGz. If you want to build a native app, you need to have a lot of resources, such as cost for app development, technical issues, human resources, and other fees for Apple ($99/year) and Google ($25) platforms. Currently, we offer a free plan for our customers so that they can have enough time to choose and set up the theme they want. When you have done the setup, you can upgrade to the paid plan with 14 trial days to submit a request so that our technical team can build and submit your mobile app to the Apple Store and Google Play. In this case, we sent you an email, please check it and reply to us, and we will try our best to support you. If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Windy OneMobile by OneCommerce

Hi Nikita Studio admin, Our OneMobile team wishes you all the best. Regarding your feedback, we have been attempting to reach out to you via email but have not received a response. The team sincerely hopes to receive your response and provide support as soon as possible. First and foremost, I would like to express our sincere gratitude for choosing the OneMobile team for your service needs. Your feedback is invaluable to us, and we appreciate the time you took to share your thoughts. We also want to extend our heartfelt apologies for any inconvenience or dissatisfaction you may have experienced. We are eager to detect your issue and appreciate having you open to providing more details about your specific experience. The OneMobile team strongly believes that we can make things right, and we would greatly appreciate the opportunity to learn more and address your concerns directly. Your satisfaction is our priority, and we are dedicated to making improvements based on your feedback. Once again, we apologize for any inconvenience you may have faced, and we sincerely appreciate your willingness to share your experience with us. It is through feedback like yours that we can continually enhance our services and strive for excellence. Best regards, Ocean From OneCommerce Team

Hi Bong Veggy admin, Our OneMobile team wishes you all the best. Regarding your requests, our team is still waiting for your response in order to put them into action. Firstly, we apologize for any inconvenience you may have experienced. Due to our limited staff resources, especially during periods of high customer volume, there may be occasional delays in our response times. As you mentioned, we currently do not offer the ability to reorder blocks. We have been transparent about this on our pricing page. We understand that the current number of themes may not meet the needs of every store. For that reason, we also offer the OneExperts service, which can help you with custom requests. You can learn more about OneExperts in our main navigation menu. Finally, thank you for taking the time to use our product. We agree with you that drag-and-drop builder is a useful feature, and we greatly value your feedback. We are working hard to launch this feature in the near future. Best regards, Ocean From OneCommerce Team