OneMobile ‑ Mobile App Builder

Hello Ohhseauxcute, My name is Joe - Customer Success Executive from OneMobile Team. First of all, I'm very sorry about issue that you had with the billing issue. Now let me straight to the main points in your case: - You actually activated the BrandUp plan on November 12/2025, at this point, the price of this plan is $299 per month. At that time we also offered a DISCOUNT code so that you can apply at $99 per month only (old plan's price). And you did apply the code that we offered. - However per deeper investigation, we also found that there was a glitch in the code: it was only used for the first month, but not for the 2 consecutive months. Thereby this has caused a loss of your supposed benefits for the Promotion Program we offered for Legacy Users. --> Here's our solution: We'd like to offer you a discount on the loss of the discount for the 2 months. Besides the billing issue, we would more than welcome to have you back onboard with OneMobile, plus an advice that you should choose the ScaleUp plan from now on (as it seems to match with your business scale and strategy). Plus if you have further issues with the billing, I will be joining to support you ASAP. Are there any other requests beyond the billing issue? Please let me know. Joe - OneMobile.