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Sept. 2, 2024
Missing key features that aren't communicated prior to moving. Moving apps is a real pain. So much is not offered on the lower tier pricing. I moved to higher tier pricing BUT there are still really basic features not available. There is NO currency change option in the app so my worldwide clients cannot use our app, very disappointing. If you ship to multiple countries this app is not for you, i've already moved so now will have to go through the whole process again which took months.
Hi CurlyGirlMethodClub store admin, I'm Windy from the OneMobile Team. Thank you for your feedback, and we truly apologize for any inconvenience you’ve experienced with our app. We understand how crucial it is to have a currency change option for your global customers, and we regret that this feature is not currently available. We recognize the challenges of switching apps, and it's our priority to continually improve and expand our offerings. Your feedback helps us better understand the needs of our users, and I want to assure you that our team is actively working on enhancing features, including currency customization, in future updates. In the meantime, we’d love to discuss possible solutions that could work for your business. Please feel free to reach out to our support team for further assistance. We’re here to help and aim to make this transition as smooth as possible for you. Thank you again for sharing your thoughts, and we hope to regain your trust moving forward. Best regards, Windy OneMobile by OneCommerce