Optima Tiktok Shop Connector
Seamlessly Integrate Multiple TikTok Shops for Shopify Store
Rating
4.6
feedback
14
chart
#3,297
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
36%
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Less than a day
29%
-
Less than a month
36%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for the Optima app are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users highlighted the helpfulness of specific support team members like Laiba, Fatima, and Iqra in resolving issues and guiding them through the setup process. The app is commended for its functionality in syncing products with TikTok and Shopify seamlessly. However, there was one negative review pointing out critical issues such as incomplete translations, duplicate orders, and incorrect payment amounts. Despite this, the majority of users highly recommend the app for its effectiveness and the dedicated support team.
Highlights
Review RSS Feed
All reviews
Aug. 15, 2025
Sehr sehr guter Support. Ich hatte gerade einen Call mit Laiba and Abdul und die beiden haben wir ein nicht ganz so einfaches Problem exzellent und schnell erklärt und mit mir gelöst. Top Support.
Vielen Dank für Ihr tolles Feedback! 🌟 Wir freuen uns sehr, dass Laiba und Abdul Ihnen schnell und effektiv helfen konnten. Unser Team ist immer für Sie da, um sicherzustellen, dass alles reibungslos läuft. 🚀
July 14, 2025
Fatima has been wonderful helping me set up the Optima app for tiktok, amazing insight and understanding of my needs, helping me through the whole process.
Thank you for sharing your experience! 🌟 We’re delighted to hear that Fatima provided amazing support and guided you through the entire setup process. 😊 Your satisfaction is our priority! 🙌
July 10, 2025
I desperately needed an app that I could custom the shipping labels for so that it would appear tracked and Optima were incredible in providing this. I had great customer support from March who went above and beyond for me. Can't rate this app highly enough!
Thank you so much for your amazing feedback! We're thrilled to hear that Optima met your needs for customizable shipping labels and that our tracking features worked perfectly for you. A special shoutout to March — we're proud to have team members who go above and beyond. Your support truly means a lot to us. If you ever need anything else, we're always here to help!
July 1, 2025
Unfortunately, I can’t recommend this interface at the moment. It suffers from several critical issues: Incomplete or incorrect translations in the UI. Duplicate orders: the import process doesn’t check if an order already exists, so every order is re-created each time. Incorrect payment amounts are imported. Missing channel tagging: orders aren’t labeled as coming from the “TikTok Channel.” Incorrect payment status is imported. Until these problems are resolved, the tool isn’t practical for my workflow.
June 28, 2025
Wonderful app that does its job. I had a problem with a product not sync'ing properly so although it took some days going back and forth but with the teams support we got there in the end and now it's working as intended. Fatimah has been very helpful in ensuring my issue was resolved. For as long as the app remains Free and an upgrade being required when you surpass 50 orders then this app will be #1. I would strongly recommend this app to all.
Thank you so much for your thoughtful review! 😊 We're glad to hear everything is now working smoothly and that Fatimah was able to assist you throughout the process. We truly appreciate your patience and recommendation — your support means a lot to us! 🙌
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