Optima Tiktok Shop Connector
Seamlessly Integrate Multiple TikTok Shops for Shopify Store
Rating
4.6
feedback
16
chart
#3,002
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
31%
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Less than a day
25%
-
Less than a month
38%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The Optima app for TikTok has received mostly positive reviews from users. Customers appreciate the excellent customer support provided by the team, with specific mentions of helpful individuals like Fatima, March, Laiba, Waheed, Irfan, and Zeeshan Haider. Users have highlighted the app's seamless syncing of products, inventory, and orders between Shopify and TikTok Shops, as well as its AI-driven category mapping and multi-currency/language support for global scaling. However, there are some negative aspects mentioned, such as incomplete translations in the UI, duplicate orders, incorrect payment amounts, missing channel tagging, and incorrect payment status import. Despite these issues, users find the app valuable and recommend it for setting up and managing TikTok Shops effectively.
Highlights
Review RSS Feed
All reviews
July 14, 2025
Fatima has been wonderful helping me set up the Optima app for tiktok, amazing insight and understanding of my needs, helping me through the whole process.
July 10, 2025
I desperately needed an app that I could custom the shipping labels for so that it would appear tracked and Optima were incredible in providing this. I had great customer support from March who went above and beyond for me. Can't rate this app highly enough!
Thank you so much for your amazing feedback! We're thrilled to hear that Optima met your needs for customizable shipping labels and that our tracking features worked perfectly for you. A special shoutout to March — we're proud to have team members who go above and beyond. Your support truly means a lot to us. If you ever need anything else, we're always here to help!
July 6, 2025
As a growth marketer pushing expansion on TikTok, Optima Connector has been a game-changer. It flawlessly syncs products, inventory, and orders between Shopify and TikTok Shops no missing stock, no delayed updates. Plus, the AI-driven category mapping and multi-currency/language support make global scaling much smoother
Thank you for the fantastic review! 🙌 We're thrilled to hear that Optima Connector has been a valuable asset in your TikTok growth journey. It's great to know the seamless syncing, AI category mapping, and global support features are making a real impact. We're here to keep supporting your expansion every step of the way! 🚀
July 1, 2025
Unfortunately, I can’t recommend this interface at the moment. It suffers from several critical issues: Incomplete or incorrect translations in the UI. Duplicate orders: the import process doesn’t check if an order already exists, so every order is re-created each time. Incorrect payment amounts are imported. Missing channel tagging: orders aren’t labeled as coming from the “TikTok Channel.” Incorrect payment status is imported. Until these problems are resolved, the tool isn’t practical for my workflow.
June 28, 2025
Wonderful app that does its job. I had a problem with a product not sync'ing properly so although it took some days going back and forth but with the teams support we got there in the end and now it's working as intended. Fatimah has been very helpful in ensuring my issue was resolved. For as long as the app remains Free and an upgrade being required when you surpass 50 orders then this app will be #1. I would strongly recommend this app to all.
Thank you so much for your thoughtful review! 😊 We're glad to hear everything is now working smoothly and that Fatimah was able to assist you throughout the process. We truly appreciate your patience and recommendation — your support means a lot to us! 🙌
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