Butter & Crust review for Optimonk: Popups you’ll love
April 4, 2023
I am using Optimonk for 1 pop-up on my website and paying $99/month for it. Last month Optimonk deleted my one and only pop-up out of the blue due to an error on their side. This resulted in a significant headache and loss of sales for my business (the pop-up is functionally very important to our user journey). Use at your own risk. Even though Optimonk's error led to a significant loss of sales for my business they wouldn't even comp my next month of Optimonk app charges. Poor.
Hi there, Thank you for taking the time to share your feedback with us. I want to apologize again for this issue that happened with your campaign. The issue was addressed in a few days and your campaign was restored. Our team will work on ensuring that a similar error won’t occur in the future. I’m deeply sorry for all inconvenience that this caused. I also reached out to you in a separate email in more detail. I’m looking forward to your reply. Sara
