OptiMonk: AI Popup Builder
Build high-converting popups with an AI-native popup builder.
Rating
4.6
feedback
426
chart
#163
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
17%
-
Less than a month
27%
-
Less than a year
44%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify app are quite mixed. Many users praise the excellent customer service and support provided by the team, mentioning specific team members who were helpful and patient in resolving issues. Users appreciate the app's features, customization options, and ease of use. The app is also commended for its ability to generate leads, increase conversions, and offer value for money. However, there are some negative reviews highlighting issues such as limited functionality, difficulties in setting up, unresponsive chat support, and lack of intuitiveness. Some users also expressed frustration with billing and refund processes.
Highlights
Review RSS Feed
All reviews
March 24, 2026
Great product and amazing customer service, Tamás has been amazing at helping me with custom CSS and making my pop up look even more beautiful.
March 3, 2026
Feb. 25, 2026
the app was fine and we used it for maybe a year. But then we wanted to pause it andtehn accidentally paid for a whole year. Even though we have been long time partners they did not care at all. They know we just paid more than 800 dolalrs for something we couldnt use at the time and they refused to pay us back. This is the first time i have ever experiences someone so money hungry, because we had a very good relationship before that. Now they just wanted to take as much money as possible and not care about customer relation. We were looking forward to working with them in the future but now not so much. Stay away from this company, they are not honest human beings.
Hi there, Thank you for sharing your experience, and we're truly sorry to hear you feel this way. We want to clarify that as soon as we became aware of the situation, our team reached out via email, and our colleague also offered a solution through two live chats you opened with us — an extended subscription so you wouldn't lose out on the time paid. We'd love to find a resolution that works for you. Could you please check your inbox (including your spam folder) for our latest message and get back to us? We're still here and very much open to making this right. We hope to hear from you soon. UPDATE: Hey there. Just checking in to see if you've got our emails, as we were unable to get hold of you. Please kindly check your mailbox. Best regards, Emil - OptiMonk
Nov. 29, 2025
I needed some extra field to populate in Klaviyo It wasnt in Optimonk I asked support > they said no we dont have that BUT we will build it for you. 48 hours later its live, pretty unique to have apps actually owning their shit and implementing real value vast. Props to Emil & Team!
Nov. 27, 2025
Fabulous team. I was on AI chat getting confused and then a real proper person came on and talked me through things and set me up. Kata, you're awesome. Thanks so much. I can carry on painting now.
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