OptiMonk: AI Popup Builder
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I tried over and over again to get this to work. First the Documentation had the wrong Shopify Tags variable, and found out that it broke. Ok, I'm fine with that and I gave it one more chance, because I could then use the Klaviyo Segment instead of Shopify tags, so I re-installed. Well after that, the Preview mode stopped working and the Close Button editing stopped working. Wayyy too many bugs and glitches. I wish it worked for me, but I would stay clear of this one. Way too many bugs and I only had it installed 2-3 days.
Hi There, I'm Anna from OptiMonk Support. I know that we already talked via email, but I'd like to express here as well that I'm terribly sorry for what happened. We know how important it is to be able to target onsite messages based on Shopify Customer Tags and I'm really sorry that there is an error with this function. I can assure you that it's on our roadmap to release a complete revamp of the Shopify Customer Tag targeting and make it available for all OptiMonk users. Regarding Klaviyo, our Klaviyo Segment feature is a really fresh release, and so far we haven't encountered any problems with it. If you'd like to give us another chance in the future, I'd be more than happy to guide you through the functionality and help you with any questions or issues that may occur. :) Please feel free to contact our team if we can be of further assistance, and once again, I'd like to apologize. I know that this hasn't been an ideal start with our app, and we'd really make it up to you. Until then, I wish you all the best. Anna
The design is beautiful, visually. However, the app is not integrated with Shopify discounts, so you have to manually create discounts and upload them to Optimonk. The "timer" on the exit intent popups is not actually valid - there is no way to delete/remove the code availability based on a 15-minute timer, as there is no connection to Shopify. This means the code is actually valid anytime, and can be shared, because there is no way to tie it to a specific user. I found another app that has the Shopify integration necessary to make the timer/gamification actually functional. Support was no help. They sent me a link that was broken, and then couldn't provide an actual link or any supporting information.
Dear Brandy, Thank you for sharing your honest feedback, both positive and constructive. We sincerely apologize again that you had to face such difficulties when you have first contacted our team, both for the broken link and feature limitations. These must have been very disappointing as a first experience, and we can truly empathize with your review, but we hope that we can prove that our service is worth your trust. Regarding the coupon code expiration time settings, we have already initiated a conversation with our development team on how to make it possible to modify from our end as well, and we will make sure to keep you posted on the latest developments. We aim to prove that OptiMonk is an app you can rely on to contribute to the success of your business, so we hope that you will give us another chance. Kind regards, OptiMonk Support Team
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