OptiMonk: Popup, CRO, A/B Test
OptiMonk: Popups you'll love
Rating
4.8
feedback
445
chart
#165
All reviews
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April 10, 2025
A lot of issues setting up - chat support not really active. Can't see teams popups they have spent hours working on. A lot of bugs. Hopefully can get this sorted
Jan. 20, 2022
https://www.optimonk.com/ your website not opening. Please check i am enable to check plans properly.
Hi There, Thank you for letting us know about the problem. There was a cookie loading issue and this is why optimonk.com wasn't available for you for a short time, but our technicians fixed it straight away. I also sent you an email regarding this, would you be so kind to check it? :) I look forward to your response. Anna
Nov. 5, 2021
Great App. The pop-ups are super customizable. It's also the most expensive pop-up app. When they say 25,000 page views, they actually mean total page views so if you have a visitor going around your store viewing products those page views add up, even if your popup doesn't come up. We are a very small store and we flew past 25,000 page views because of this. So yeah expensive.
Hi, Thank you so much for this review, we really appreciate it! 😊 I've also reached out to you in a separate email to give you a better understanding of our pricing. Please feel free to get back to me anytime, I'm looking forward to your reply. Kind regards, Réka from the OptiMonk Support Team
Aug. 14, 2020
I installed this ap and the pop up that gave the customer a discount appeared on my page by the time customers were on it for a couple of seconds. Why give a discount to someone who just got on the page? I set it up to appear later. I wrote for help and they didn't respond. I uninstalled and 2 days later got an email saying that by August 2nd I used almost all of my ap up for the month and wouldn't see it work till next month. If I wanted it to work I had to upgrade. Then a day later I got an email saying I had used all of the ap. How did I use all of it up, when a day earlier it said I had some left? I wasn't even using the ap anymore..... Didn't make sense to me. So the free ap work for 2 days out of the month? The rest I have to pay? And it doesn't even make the pop up with the discount come up when I want it to and customer service won't answer? UPDATE; Optimunk scheduled a call and online screen session and showed me how some things worked. They set it in motion and designed a nice pop up that included pictures of some of my inventory. They set it to only pop up upon exit intent. I appreciated the help. I am raising it from 1 star to 3 stars because of the help. I will update this review when I see if the ap actually helps my conversion rate.
Hi Cherie, Thank you for your honest review and please let me express once again how sorry I am for all the unpleasantness we have caused to you. At the same time, I am delighted that we could talk yesterday and can't wait for tomorrow's call when we can discuss all of your questions and concerns. Have a nice day and talk to you soon, Best, Fruzsi OptiMonk Team
June 26, 2020
hiii.. how to use the optimonk.. i can't view it in our website.. help me to preview it in our website..
Hi There, We are very sorry to hear about your experience. I checked your account and the reason why the popup did not display was that the domain name assigned to the campaign was not correct. However, I made the change for you and can assure you that the popup is working well, let me share with you a screenshot: https://prnt.sc/t6vaea May I ask you to try again and let us know if you still experience it? :) Thank you very much and I wish you a lovely day ahead! Best, Viktoria OptiMonk Team