Phytoplus review for OptiMonk: Popup, CRO, A/B Test
Feb. 12, 2025
I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.
Hi There! We’re sorry to hear you had a frustrating experience with our app. We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way. The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason. This approach helps maintain interest and prevents users from losing motivation :) I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features. We also apologize if our support team didn’t meet your expectations—we’re always looking to do better! Our team has reached out to you via email to better your OptiMonk experience :) Best, Sarah & the OptiMonk Support Team
