Kakaclo ‑Clothing Dropshipping
KakaClo, Your One-stop Clothing Factory and Beyond.
Rating
4.8
feedback
421
chart
#1,115
All reviews
Rating Breakdown
Review RSS Feed
Dec. 29, 2022
Thank you Nancy for a fast response on my inquiry. She has provided me with appropriate information on the issue I was concerned about.
Store
My Store
Using app
About 5 hours
We appreciate your feedback, and I'm glad to hear that Nancy responded quickly and provided you with the information you needed. Thank you for acknowledging her excellent service!
Dec. 5, 2022
This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.
Dear Blue Daisy Fashion Boutique, Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment. Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control. Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance. Best regards, Nick
Nov. 21, 2022
Their customer service response when messaging them is GREAT but TOO MANY issues with everything always being sold out and not updating me on those items. Causing customers to order and pay for merch I ended up having to refund A WEEK LATER!! A week later? this order should've been half way shipped by then.
Dear Tipsy Sissy boutique, Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment. We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance. Best regards, Nick
Nov. 21, 2022
Kecy was Awesome!! She answered all of my questions. KakaClo is available 24/7, which is very convenient for me, since I do most of my work at night. I give them 5 stars for Customer Support.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
Nov. 18, 2022
Winnie was amazing at helping me fulfill my first sale! The instructions were very clear and she was very kind!
We're thrilled to hear that Winnie provided amazing assistance in fulfilling your first sale! Her clear instructions and kind demeanor made the process a smooth and pleasant experience. Thank you for sharing your positive feedback!
Nov. 6, 2022
Easy to use, lots of good stuff to choose from. The customer service is very responsive and knowledgeable.
Thank you for your positive feedback! We strive to provide a user-friendly experience and excellent customer service. Share Retry
Nov. 6, 2022
Had concern about an order and answered my questions in less than a minute. Great service. 100% Satisfied
We're glad to hear that your concerns about an order were promptly addressed, with your questions answered in less than a minute. Providing great service and ensuring customer satisfaction is our top priority. Thank you for choosing us, and we're thrilled to know that you are 100% satisfied with your experience!
Nov. 4, 2022
Everything is out of stock even though their site says it's in stock. You will find out that they are out of stock 5 days after your customer places an order because that appears to be when they start processing the order
Dear Meika Luv's Intimates, Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment. Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control. Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance. Best regards, Nick
Nov. 3, 2022
Really good service thanks Kecy. Fast replaying, really helpful information, I really appreciate it.
We're glad to hear that you received really good service from Kecy! Fast responses and helpful information are what we strive for. Thank you for your kind words and appreciation. We're here to assist you whenever you need us!
Nov. 2, 2022
Support is very fast and helpful. I was not able to list product on my store. the support fix the bug fastlly. Everything is ok now. Thank you very much.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
Oct. 31, 2022
Best customer support and love how easy it is to use. This app really has changed my business in so many ways.
We're thrilled to hear that you're enjoying our app and that it has had a positive impact on your business! Providing excellent customer support and ensuring ease of use are top priorities for us. Thank you for your kind words and for sharing how our app has made a difference for you. If you have any more feedback or need further assistance, please don't hesitate to reach out.
Oct. 30, 2022
Met a problem where the products are missing shipping methods which I could not solve the problem, but the customer agent Leo solved all the problems for me in 5 seconds. Professional.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
Oct. 27, 2022
This app has been really easy to use and they have great customer service! Kecy was super friendly and answered my questions promptly.
We're delighted to hear that our app has been easy to use and that you've experienced great customer service! We appreciate your kind words about Kecy's friendly assistance and prompt responses. Thank you for your positive feedback!
Oct. 26, 2022
This app is great. I love KaKaClo. I am so glad that I was introduced to it and it has been so useful for my store
We're thrilled to hear that you're enjoying KaKaClo! We're glad it's been useful for your store. Thank you for your support!
Oct. 26, 2022
very helpful app, helped me get more sales and i would recommend to other business owner. it helped me very well
We're thrilled to hear that our app has been helpful in boosting your sales! Thank you for recommending it to other business owners. We're delighted that our app has made a positive impact on your business. If you need any further assistance, please don't hesitate to reach out.
Oct. 26, 2022
with the help of winnie i was able to set up orders. Super easy and she was super helpful. I will definetely recommend for other dropshippers too and other business owners
That's fantastic to hear! I'm glad Winnie was able to assist you in setting up your orders and made the process super easy for you. It's great that you found her help valuable. Thank you for recommending our service to other dropshippers and business owners. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Oct. 23, 2022
I like this app because it's to add good quality products to my store. Today I asked for help with a shopify setup problem, for which I received quick, under- standable, and very kind help. Thank again
Thank you for your kind words and positive feedback! We're glad to hear that you enjoy using our app to add good quality products to your store. It's great to know that our customer support team was able to assist you quickly and provided helpful and kind assistance with your Shopify setup problem. We appreciate your appreciation and if you have any further questions or need any more help, please don't hesitate to reach out.
Oct. 22, 2022
very excellent customer service. Winnie was answering all my questions she's a great person thank you.
Thank you for the kind words! We're glad you had a great experience with our app and customer service team.
Oct. 15, 2022
I had a minor question as a newcomer to drop shipping and Kecy managed to answer that very quickly thank you.
Thank you for the kind words! We're glad you had a great experience with our app and customer service team.
Oct. 12, 2022
They don't offer print on demand. They don't communicate English very well. They are out to sell their products mostly. They mislead by offering services that they don't actually offer. They keep your information once you sign up. And you won't find out it's a waste of time until you sign up. Shouldn't even be on shopify platform. I'm starting to lose respect for shopify. Setting up my business to utilize reliable manufactures on the shopify platform has proven to be exhausting.
Hi Sunreal Clothing, We provide customize product for print on demand. But it requires a Minimum Order Qty of 100 pcs. Please submit your customization requirements here if needed: https://kakaclo.com/customizedAdd Also we provide English Customer support. If you need to delete your account information, you can contact our customer service team and we can delete and clear your account data. Any question, you are welcome to contact us anytime. Best regards