Kakaclo ‑Clothing Dropshipping
KakaClo, Your One-stop Clothing Factory and Beyond.
Rating
4.8
feedback
421
chart
#1,115
All reviews
Rating Breakdown
Review RSS Feed
Oct. 4, 2022
I will not recommend using this company for dropshipping. 3 out of 3 orders were cancelled because, even though the system showed the items were in stock, they were out of stock. And they took approx. a week everytime to communicate that the items are out of stock, should they cancel the order for you. It seems they DO not have a system in place to synchronize the inventory. 2 out of 3 refunds were provided swiftly, which is fine. Customer support is good I would say, but all comes down to the service they offer - which I did not have a positive experience so far. It's me who lost 3 customers because of kakaclo, the customers which will not come back. And I ended up loosing money on advertisements to acquire these customers in first place. I had added 1600 + products which now are in the process of being removed. Many were already ranking in google, and now I have to add 301 to each of them to avoid 404 errors. There are many professional players in the market and I was already quite happy and satisfied with one another (a young, 2 years old dropshipping company) dropshipper - 50+ orders, ZERO problems. The only reason why I chose kakaclo is because they offer international shipping, while the other company did not - they are focused on USA market only. But what's the use of utilizing the so called "benefits" of kakaclo if they can't even provide the service they say they are good at?
Dear Madsbay, Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment. Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control. Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance. Best regards, Nick
Sept. 25, 2022
Great app, good clothes and selections. Excellent customer service with quick responses. Winnie was quick to respond and supper helpful.
Thank you for the kind words! We're glad you had a great experience with our app and customer service team.
Sept. 22, 2022
Very Good App for both Dropshipping and Wholesale. The price is very good. Highly recommend this to everyone
Thank you for your positive review! We're delighted to hear that our app caters to both dropshipping and wholesale needs and that you find the prices to be very good. We appreciate your recommendation and are thrilled to have your support. If there's anything else we can assist you with, please feel free to reach out.
Sept. 10, 2022
Downloaded this app and started using it right away, customer service is very quick to respond. now just waiting on a couple orders to see how is the process and delivery.
Thank you for downloading our app and giving it a try! We're glad to hear that our customer service has been quick to respond. We understand that you're waiting for a couple of orders to see the process and delivery, and we hope it meets your expectations. If you have any questions or need any assistance during the process, feel free to reach out to our customer service. We appreciate your support and hope you have a positive experience with us!
Aug. 22, 2022
If I could give this company 0 stars I absolutely would!! I have had this app installed for not even a month and am already having shipping delay issues. It has been two weeks and still my customers have not received their packages, decided to contact customer service and that was a DUD. The customer service representatives either didn't respond for 4 days or they gave me generic responses and told me to wait patiently. If that's not enough to piss someone off, their payment service is ridiculous! It basically only allows me to pay with PayPal because when I use my card directly on their app it says "payment failed". Keep in mind that when you pay on PayPal you get charged an extra $6 more on top of what you already owe for the article of clothing you're purchasing. How as an entrepreneur am I supposed to make profit when you overcharge us? Then I bring this up to their customer service and they keep blaming me and saying something is wrong with my form of payment. Makes no sense. Needless to say, when and if my customers receive their orders I will be deleting this app. UNPROFESSIONAL!!
We’re sorry to hear you had a poor experience with us. This definitely doesn’t sound like the service we try to provide to our customers. We always try to deliver as fast as possible. It normally takes 7~10 days for delivery from China to the USA. However, sometimes things happen out of our control which means we need more time than expected with the shipment. We offer multiple payment options to our customers, which includes credit card and PayPal. The transactions that you made before, has considered problematic by the bank, and therefore be rejected. With that being said, arriving late to your customers, and an extra charge for the payment processing, we do understand how disappointing it was. Please contact us and we’d be happy to work on either helping you with payment issues or offering you a special discount on your next order.
Aug. 17, 2022
Of all of the many drop shippers of fashion that I have come across, KakaClo's application has been the easiest to use. Highly Remand!
Thank you for your feedback! We're thrilled to hear that our fashion dropshipping application has been the easiest for you to use among the many options available. We appreciate your recommendation and are committed to providing a user-friendly experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out.
Aug. 1, 2022
Really good app for fashion dropshipping! Customer support is always online, happy to support for any doubt.
Thank you for your review! We're glad to hear that our fashion dropshipping app has been helpful to you. It's great to know that our customer support team has been readily available and supportive in addressing any doubts or questions you may have had. We appreciate your positive feedback and look forward to continuing to serve you!
July 29, 2022
They are the best drop shipping supplier that you will find. I love being part of their Facebook group - which is filled with helpful info and a great way to connect with other boutique owners! The sense of community is amazing. Their customer service is also very quick to help with any issues you have. Forever grateful that I found KakaClo!
We're thrilled to hear that you consider us the best drop shipping supplier! We're glad you're enjoying being part of our Facebook group, where you can find helpful information and connect with other boutique owners. Building a sense of community is important to us, and we're delighted that you find it amazing. Our customer service team is always ready to assist you promptly with any issues. We're grateful to have you as part of the KakaClo community, and thank you for your kind words and support!
July 27, 2022
I've been using the KakaClo app for several months now and not only is it wonderful that you don't have to pay a monthly fee to use their dropship service, but the quality of the items they offer. I've ordered several things for myself, so I can vouch for their quality first hand. Lastly, their customer support is EXCELLENT.
We appreciate your continued support as a long-term user of the KakaClo app! We're glad you find it beneficial that there's no monthly fee for using our dropship service. It's great to hear that the quality of the items you've ordered for yourself has been satisfactory, and we strive to maintain high standards in our product offerings. Thank you for acknowledging our excellent customer support. Providing exceptional assistance is a priority for us, and we're glad to have met your expectations in that regard. Thank you for sharing your positive experience, and we look forward to serving you further!
July 23, 2022
I love KakaClo! I have been with them some months now and their collections have been growing and great. I love the communication they have with everyone. If there was ever a problem they work on it to get the job done. Everytime I talk to Customer Service they always respond quick
We're thrilled to hear that you love KakaClo and have been a satisfied customer for several months! It's fantastic to know that you've noticed our growing and great collections. Communication is key for us, and we're glad that you appreciate our efforts in keeping an open line of communication with everyone. We're committed to resolving any problems that may arise and ensuring that the job gets done to your satisfaction. It's great to hear that our customer service team has been responsive and quick in addressing your queries or concerns. Thank you for your support, and we're excited to continue providing you with a positive experience at KakaClo!
July 11, 2022
Have not launched the store yet, but so far the customer service has been great. I spoke with Kecy and she is great.
We're glad to hear that you've had a great experience with our customer service team, particularly with Kecy! We appreciate your kind words and feedback. If you have any more questions or need further assistance as you prepare to launch your store, feel free to reach out. We're here to help and support you along the way. Thank you for choosing our service, and we wish you success with your upcoming store launch!
July 11, 2022
I am coming into this with very huge goals and ambitions, and finding KakaClo was a godsend. It is just what I needed at this juncture to give me more drive to push forward and I can't stop looking through every category every day and always finding something new that just wows me.
Thank you for your review! We're glad to hear that our fashion dropshipping app has been helpful to you. It's great to know that our customer support team has been readily available and supportive in addressing any doubts or questions you may have had. We appreciate your positive feedback and look forward to continuing to serve you!
June 6, 2022
I used this app to help my drop shipping store and it helped me a lot. It makes my sourcing and shipping easy. They answer your questions as soon as possible. I am glad I chose this App. Amazing app.
Thank you for your wonderful review! We're delighted to hear that our app has been instrumental in helping your dropshipping store. It's great to know that it has made your sourcing and shipping processes easy and efficient. We're pleased that our team has been prompt in answering your questions and providing the support you need. We appreciate your choice in using our app, and your kind words mean a lot to us. If you have any further questions or need any more assistance, please feel free to reach out. Thank you for your support!
May 21, 2022
KakaClo is the best fashion app on Shopify. I love all the options at the US Warehouses which is only 2-5 business days shipping! This is a great app and adds a lot of flexibility to our store. The customer service is excellent! Highly recommend!
Thank you for the positive feedback! We're thrilled to hear that our app has made sourcing and fulfillment easy for you. We're also glad to know that our support team, especially your agent Seven, has provided excellent assistance and support. We greatly appreciate your kind words and are happy to have you as a satisfied customer of KakaClo.
May 19, 2022
Great app that makes sourcing and fulfillmentt extremely easy. Their support and team of agents are also very good. My agent, Seven, helps me every step of the way and it really feels like she's on my side. She finds answers to my questions quickly and provides suggestions when needed. All in all, I've had a great experience with KakaClo.
Thank you for the positive feedback! We're thrilled to hear that our app has made sourcing and fulfillment easy for you. We're also glad to know that our support team, especially your agent Seven, has provided excellent assistance and support. We greatly appreciate your kind words and are happy to have you as a satisfied customer of KakaClo.
May 16, 2022
Overall, great experience, my agent is very helpful, always answers my questions (even hard ones) and recently their processing and shipping process improved so I would definitely recommend it.
We're delighted to hear about your great experience with our service! Our dedicated agents are always ready to assist you and provide answers, no matter how challenging the questions may be. We're constantly working to improve our processing and shipping processes to ensure a seamless experience for our customers. Thank you for recommending us!
May 13, 2022
The support is very patient and friendly. this is really a good alternative to certain other platforms. Thanks for the amazing support.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
May 11, 2022
Good app, I got a account manager (Kecy) that solved my problems when it was necessary. The synchronization with the orders is easy and quick to do.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
May 9, 2022
I just started using KakaClo and there are a lot of things I don't understand, but the support is very helpful and works quickly to solve problems. If my customers will be satisfied with KakaClo's products, I will continue to use it.
Hey! Thanks for your review, we're glad to hear you're enjoying our platform! In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to [email protected] or click the chat icon on our website!
May 7, 2022
I bought samples on KakaClo 2 weeks ago, shipping from China takes over one week but shipping from US is really fast. And the quality is assured, nice fabric and good color, but I still suggest you guys to buy samples if you're the first try.
Thank you for sharing your feedback regarding the shipping and quality of our products at KakaClo. We understand that international shipping from China may take longer compared to domestic shipping from the US. We're glad to hear that the quality of the samples met your expectations with nice fabric and good color. Your suggestion to buy samples as a first try is valuable, as it allows customers to assess the quality and suitability of the products before making larger purchases. We appreciate your input and will take it into consideration to further enhance the customer experience. Thank you for choosing KakaClo!