All reviews

Rating Breakdown

  • 5
    88% (473 ratings)
  • 4
    6% (34 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (4 ratings)
  • 1
    3% (16 ratings)

Reviews with Text

  • 95% (506)
Review RSS Feed Review RSS Feed

3 / 5 Share

Oct. 19, 2025

Neste momento não está a ser grande coisa, está a ocorrer uma falha no carregamento da App que está a afetar cerca de 20% das compras, isto leva a que haja encomendas sem data definida de entrega.

Using app

6 days

Total reviews

1

Average rating

3.0

Developer Reply

I checked your store and found that customers are able to proceed to checkout before the calander fully loads. As a solution, we can disable the checkout button until the app loads or a date and time are selected. To implement this, we’ll need to add a small piece of code to your theme. Our support team has already reached out to you by email to provide a solution, but we haven’t received any response from your side. Even before this review, we didn’t receive your query. Could you please reply to us via email so we can resolve your concern promptly?

3 / 5 Share

Aug. 12, 2025

they dont answer any of my emails needing help for weeks.

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

We understand your concern and want to clarify that we have already received your message and replied to it, along with sending multiple follow-up emails. However, we haven’t received any response from your side. It’s possible that our emails are not being received or viewed on your end, so we kindly request you to check your inbox and spam/junk folder. If you’d like to discuss your query directly, you can schedule a meeting with our support team here: https://calendly.com/identixweb-shopify-app/support We’re happy to assist you and resolve your concern as soon as possible.

3 / 5 Share

Sept. 11, 2024

It's good to have customers chose a later date for delivery/pick up on order. Con to this app is I edited my lead time and blackout dates and doesn't register which is very inconvenient if you have product that really need a lead time to create before sending out. Also it split up an order into 2 different dates even though they were supposed to be for the same future date requested. This app is ok, but does have a lot of frustration and not very "smooth"/efficient :(

Using app

8 days

Total reviews

1

Average rating

3.0

Developer Reply

Hello there, We’re sorry to hear about the issues you’ve encountered with the app and apologize for the inconvenience this has caused. To help us better understand and resolve the problem, could you please provide more details? If possible, sharing a screenshot and any additional information would be incredibly helpful. You can send this to [email protected] email address. We truly regret the frustration you've experienced and appreciate your patience as we work to address these concerns. Looking forward to hearing from you soon.

3 / 5 Share

May 27, 2022

アプリ自体は良いと思いますが、アプリの変更で一部のフォーマットが変わった際に知らせを受けることがなかったので、そのフォーマットで仕様を決めていた社内のシステム連携が機能しなくなりました。 また、先方で何かをしてしまったのか、一部の大事なコンフィグレーションが上書きされてオペレーションに大きな問題を起こしたことも残念です。 そのことについて問い合わせても、なぜそれが起きてしまったかという追及はできず、対応があまりよくなかったことがさらに残念でした。 CSは担当者によってムラがあると思います。Manojは明確に回答をくれることが多いと感じます。

Using app

Almost 2 years

Total reviews

4

Average rating

4.5

Developer Reply

Hello There. Thank you for taking the time to review our app and for providing us with valuable feedback. We appreciate your honest evaluation, and we apologize for any inconvenience or issues you experienced during your usage. We apologize if our response to your inquiry was not satisfactory. Our aim is to provide timely and helpful support to our users, and we regret that we fell short in this instance. We appreciate your feedback about Manoj's clear answers, and we will ensure that all members of our support team are equipped to provide effective and concise responses to user inquiries. If you have any further concerns or require any assistance, please don't hesitate to reach out to us. We are dedicated to addressing your needs and ensuring a better experience moving forward.

3 / 5 Share

Jan. 20, 2021

For normal use is still fine, but hope in the future can add in more features like shipping fees based on areas or postcode. Customer services are very helpful. Keep it up!

Using app

7 days

Total reviews

7

Average rating

4.6

3 / 5 Share

Sept. 1, 2025

They also have a live chat and very fast response.

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your valuable feedback.

3 / 5 Share

Nov. 24, 2020

Not too bad, hope it can translate better to google calendar, it might have some glitches or problem once in a while but luckily the support team can always solve it in time.

Using app

About 1 month

Total reviews

1

Average rating

3.0

Developer Reply

Hi there, Could you please let me know more about to translate better to google calendar?