Social Box review for Pickup Delivery Date —Pickeasy

1 / 5

Aug. 6, 2024

Initial interactions were positive, but subsequent technical issues have been met with disappointing customer service. Despite multiple attempts to contact the team via the provided email, there has been no response to my query. Every time I contact support via chat, they have no clue about my query or the email I have sent. The prompt to leave a 5-star review immediately after the initial meeting raises concerns about the authenticity of the reviews displayed.

Using app

10 days

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with our support team. We strive to provide prompt and effective assistance. Regarding the technical issue you mentioned, we thoroughly investigated your concern about the continuous cart refresh and found that the issue is unrelated to our app. Despite this, our team went the extra mile to identify the code causing the error. We can confirm that this code is neither associated with our app nor your theme, as we also verified with the theme provider and included you in the email correspondence. We've shared detailed instructions on the location of this code in your theme and how to remove it to resolve the issue. Please check your email for these details, and if you haven't received them, kindly let us know so we can resend the information. We're here to help and want to ensure everything is working smoothly on your end. Thank you again for your feedback, and we hope to have the opportunity to improve your experience with our app.

Pickup Delivery Date —Pickeasy for Shopify
Pickup Delivery Date —Pickeasy
4.9 star
1,062 reviews

Shopify app to select date for Local delivery Local pickup...

Developer
Shopify App Store