Plex: Delivery Estimation Date

March 19, 2021

DON'T WASTE YOUR TIME! Easy interface to quickly set up the estimation on your store, but it doesn't work. They have very poor customer service. I emailed them about the issue of the order delivery estimation not being displayed on my website and they replied 4 days later saying " let me check" without any greeting or anything. Sounded like you were messaging some random person. Anyways, I waited a couple of days and no one got back to me. So I sent them an email again asking if there was any update and again 3 days went by and no one got back to me. Apparently this is an ongoing issue faced by other store owners too. You'd think it would be fixed by now.

March 8, 2021

I've reached out to their development team numerous times about the order delivery date not being displayed on the order confirmation page. I have customers constantly reaching out requesting this information. At first I was told that the information was there, then I ran a test and saw that it wasn't. I reached out to them numerous times over a month-long period. They finally contacted me and told me that it wasn't there after saying that it was and offering to make the changes. They said that they would send a collaborator request to make the changes. No request ever came. Then I reached out to them again. This time they told me that the change would be available in a future release and that they didn't have a release date. I asked them if they could make the change since they already told me that they would. Still haven't heard anything back. Their customer service isn't great and you shouldn't have to constantly follow up with them. Especially after they told me that the delivery date was on the confirmation page, then told me they would make the change, and now waiting on a release date....

Oct. 16, 2020

While the set-up is straight forward the Estimated Delivery date is not displaying correctly on Product pages. Their support responded to my email in 36 hours but the "fix" they wanted me to make didn't work. They offered to log in to my admin but I want a solution that works automatically and does not require manual intervention and one-off edits to my install files.

July 25, 2020

I wish we could use this app however this is no support for setting different timelines for different shipping zones or shipping methods. Your only option (that I can find at the time of writing this review) is to set a blanket "x" day(s) shipping time on your product. There is not enough tools to offer an accurate time frame that we can stand behind at this time. However we look forward to seeing this app updated in the future to support different time frames based on the customer's location.