onewith review for Order Editing | Upsell

Sept. 5, 2024

a team member brought this app up as a suggestion of a way to mitigate/minimize the amount of tickets we get regarding people entering their address wrong, ordering the wrong item, and so on. Packages going to the wrong address, people ordering incorrectly, etc...can be costly for us as a business, from a shipping/reverse logistics standpoint, and from the perspective of team hours spent dealing with these customer errors. When we installed Order Editing, there was a fair amount of tweaking that needed to be done to get it running and customer-facing, but Hamish and Kiril were absolute rockstars, totally dedicated to their product and helping their customers. Love working with teams that care to this level. Order Editing has helped cut down on tickets, and produced additional revenue through added products! Highly recommend!