OrderEditing.com

OrderEditing is one of Jones Road Beauty's absolute favorite partners. Their team goes above and beyond every time. They're fast, responsive, and happy to help with things well outside their scope, which is rare to find in a vendor. The product is just as strong as the team behind it. Letting customers edit their own orders after checkout has deflected a significant amount of CX tickets and saves our team real time. The post purchase upsells have also become a reliable source of incremental revenue for us. It works exactly how you'd want it to, and it's a no brainer addition to any Shopify tech stack. A huge thank you to Lachie, Kiril, and Jacques for being such incredible partners. Highly recommend!

Order editing has proved to be a no-brainer addition to the stack at RIDGE. Not only does it help out our CX team a ton, it has also unlocked incremental revenue via Thank You and Order Status page upsells. There are endless SaaS tools out there that solve a problem but stop at the software. We really appreciate Order Editing being a great partner and providing a true service beyond an app. Jacques has been fantastic to work with and really goes above and beyond to make OE easy to use.

Order Editing has become an important part of our customer journey. On boarding the app and service was so easy! I really appreciate Lachie and the team taking the time to test with us before going live. Using Order Editing has already saved hours of work for our team and helped customers have an exceptional purchasing experience.

great experience! i feel like it is capturing the customer at just the right moment for up-sell., and in addition it has been super helpful for customers to change their orders. would recommend!

Customer service 100/10, support + app functionality has been top notch. Customer service tickets have decreased, also increased ROI from each checkout. Shout out ben, pauly and hamish for the incredible support

We’ve had an amazing experience using the Order Editing app. It’s been a great addition to our store and makes it so much easier for customers to make changes to their orders after checkout, which has also helped reduce the workload for our customer service team. The support team has also been fantastic! Always responsive, helpful and willing to work through any questions or issues we’ve had along the way.

This app has been a game changer for us. Letting customers edit their own order after checkout has cut down on so many "can you change my order" emails, they just sort it themselves, quickly and easily. It works exactly how you'd want it to, and the support team is fantastic on top of that: responsive, helpful, and genuinely across their product. If you're on the fence, do yourself a favour and give it a go. Highly recommend!

Great tool, and an awesome team to work with- really responsive and genuinely invested in helping us out. We currently run order editing across both our NZ and AU Shopify stores, and this app has closed a real gap in Shopify's native address validation, reducing failed deliveries and support tickets. The upsell widget's been a great bonus too such an easy, no-dev-effort way to lift AOV. Would definitely recommend!

We’ve had a great experience with Order Editing. Since onboarding, we’ve seen a huge reduction in order update contacts, saving our Customer Care team valuable time, while also seeing positive upsell opportunities through pre and post checkout product additions. The team is fantastic to work with, helpful, responsive, readily available, and always open to feedback. Highly recommend!

Customer service is some of the best I've experienced with a Shopify app. Reached out with a question, Lachie jumped on a call within 5 minutes, walked us through the setup and had everything configured to our exact preferences in no time. Super easy process from start to finish. Exactly the kind of support you want when you're trying to move fast. Highly recommend. Thanks Lachie!

If you haven't heard of Order Editing, you're sleeping under a rock. This app is a game changer for a few reasons: it improves the customer experience by letting customers make last minute edits to their order (yes, even after they've paid), it upsells products at checkout to lift AOV, and it improves address validation. Best of all, the team moves fast when global requirements change. They rolled out support for the EU withdrawal requirements within 48 hours of notification, keeping us compliant without missing a beat. That level of support is what makes them leaders in this space, they operate more like an extension of our team than a vendor. A huge thank you to Ben from Order Editing, who provided genuinely 24/7 support while we tested and deployed during that period.

We've had an excellent experience with this app from day one. The onboarding process was one of the best we've experienced. It was smooth, well-supported, and incredibly easy to get up and running. The app itself is simple for both our team and customers to use. Since implementing it, we've seen a reduction in the number of address change requests handled by our Customer Service team, saving valuable time and improving the customer experience. An added bonus has been the ability for customers to add items to their orders, which has also helped us generate additional revenue. It's been a fantastic addition to our tech stack, and we'd highly recommend it.

Solid, robust upsell platform implementation was super easy, especially with a dedicated, hands-on after hours support from Hamish. He is smart, did the work to understand how to optimize all conversions across the board, did the implementation. Revenue on upsells are up by 30% approximately.

OrderEditing has made a great addition to our stack. Particularly for managing address changes, cancellation and upsells from big pre-order campaigns. It has reduced manual workload, improved customer experience and allowed us to generate extra revenue from upsells. Our experience with the OrderEditing team has been fantastic. Erin supported us every step of the way through onboarding and went above and beyond to customise the setup to make it work for our unique needs. It has been such a pleasure to work with Erin - she's a massive credit to the team!

Customer support is 10/10. Gemma, in particular, sorted us out at a critical moment around our summer sale. Great tool also; should be considered a core tool in your stack for any ecom brand doing circa 0.5M+ a year

Very useful app. Great price for what it gives you

Great app.

This team REALLY knows Shopify. They have answers and solutions for every single use case. Highly recommend it. Great technology but even better team.