OrderEditing.com

We’ve had a great experience with Order Editing!! Paul was incredibly helpful throughout the setup. He made the implementation seamless & was always quick to answer questions. Plus offered lots of tips on best practices. The app has already delivered a great ROI for us. Highly recommend it!! I just wish I had done it sooner, to be honest.

Order Editing has been a game changer for us. Giving customers the ability to self-serve address corrections, product changes, and cancellations before fulfillment has taken a huge chunk of manual work off our CX team's plate, and the upsell functionality has added real, measurable revenue on top. What's made the experience even better is the team behind it. Our ERP integration had a few unexpected hiccups along the way, though Pauly and the team went above and beyond to get us sorted, staying responsive and hands-on until everything was working properly. They even helped troubleshoot things that were technically outside their scope, which said a lot about how much they genuinely care about their merchants' success. It's rare to find an app with both a great product and a support team this invested. Highly recommend Order Editing to any Shopify store looking to reduce support workload while improving the post-purchase experience.

Excellent app that's improved both our customer experience and internal efficiency. It's reduced manual work for our team, generated additional revenue, and the support has been great whenever we've needed it. Highly recommended!

Order Editing has been a brilliant addition to our store. We brought it in to reduce support tickets, and the volume has dropped massively, with the added bonus of upsell revenue, which has delivered a great ROI for us. Our customers love using it, and Erin has been an absolute star to work with throughout. Highly recommend. Thanks guys!

Great application that has helped us significantly reduce the number of customer support tickets. It offers a wide range of customization options and has been a great addition to our store. What truly stands out, however, is the support team. Our representative, Erin, has been exceptional throughout the entire process. She guided us through the setup, provided technical expertise whenever needed, and was always actively involved in troubleshooting and resolving any issues we encountered. Her responsiveness, knowledge, and willingness to help made the implementation smooth and successful.

Paul was fantastic to work with and incredibly helpful throughout the setup process for our site. He made everything straightforward and was quick to assist whenever we had questions. So far, we've had no issues at all and the app has been working great.

Order Editing has been a game changer for our 2 Stores. We've seen a significant drop in customer inquiries regarding address changes, changing of sizing, adding/removing items to the order, etc. The app works perfectly with different WMS and it's easy to configure. Ben and Paul from the Order Editing team have been both legends, always on a mission to help when any issue arises. Thanks guys!

Order Editing has been a total game changer for us. It’s helped us give our customers more flexibility after checkout, reducing the number of customer service emails we receive for order changes and helping minimise avoidable shipping issues. The upsell feature has also been great, generating thousands in additional revenue for us! Overall, it’s made the post-purchase experience so much smoother for both our team and our customers. A special shoutout to Ben, Hamish and Paul. Their communication has been amazing from the very beginning, and they’re always so willing to help whenever we need support.

Easy no nonsense app. Great support from our CSM Ben. I dont see why any store would not have this app installed.

I wish I could give this app 10 stars. Order Editing has saved us countless hours, increased revenue, and offers far more flexibility than any similar app we've used on Shopify. We previously used Aftersell, and this solution is significantly more powerful and robust. The support team is exceptional—real people who are knowledgeable, responsive, and genuinely care about helping merchants succeed. They had our store set up and running in minutes. Highly recommended.

The app is easy to setup, and has a lot of useful features. The upselling setting are really interesting and they work really well. We had a bug that was generating by some of our store settings and was resolved very fast by them on a direct call which was very awesome. The support chat is not really helpful, or maybe it was because I was on EU timezone and their team is located in US but after emailing they responded and resolved very fast. I really recommend their app.

We've had a wonderful experience with Order Editing and with their team. Our editing-related tickets dropped by over 80% and we're seeing a tremendous ROI from the upsell functionality. Wish I could give it 6 stars.

We’ve had an outstanding experience with Order Editing and their team. The app itself has saved us a tremendous amount of customer service time by allowing customers to make simple changes to their own orders without needing to contact support. That alone has made a huge operational difference for our business. What really sets them apart, though, is their support team. We had a fairly difficult integration with some unique challenges and third-party systems, and their team was consistently responsive, patient, and proactive every step of the way. They always replied quickly, took the time to understand the issues, and genuinely went above and beyond to help us get everything working properly. It’s rare to find an app company this invested in their customers’ success. We would absolutely recommend Order Editing to other Shopify stores looking to improve the customer experience while reducing support workload.

So far so good! We are new users and have yet to experience the benefits, however, the implementation team and responses to my questions has been incredible. I can absolutely see the value this app will add to our company.

The app is excellent. We're seeing benefits from more accurate order data and upsells. Customer support and set-up is very strong. Erin was extremely helpful and always quick to reply. We've already rolled out onto two further sites.

less time spent on "can you fix my address for me" means I get to spend that much more time on more complex issues. and that's invaluable for us. this helps increase CSAT across the board. less moments where we can't catch an order before it goes out and more bandwidth to help customers who many times need a creative solution that I can come up with when I'm not speed running through the basic stuff. time is the real currency saver here. love this service (and the people have been more than a pleasure to work with given our setup is a little more complex than an average store)

So pleased we have installed this app on our sites. We were constantly getting changes of address or changes to orders, which were soaking up our time, and made it complicated for our 3PL warehouse to search orders to make changes after they flowed through. This app gives our customers a 30 minute window, in a very nice editing screen (built via Shopify) where they get an opportunity to make changes to their order address (so many people forget to update their addresses after they move houses), and our customers can swap their items (at the same or higher value), and add extra items to their cart after the original purchase. This app has saved our team so much time - especially in our Black Friday promo's. Paul is super skilled in getting this all set up and we appreciate the support we have received from the team at Order Edit.

Really happy with how this has been going so far. Onboarding was brilliant, and the team have been super helpful - particularly Erin, Gemma and Hamish. Already seeing great results... 5 stars all round