Order Editing | Self‑service for Shopify

Order Editing | Self‑service

Self-service editing of order items for Shopify customers

Rating

5.0

feedback

48

Reviews

chart

#198

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    40%
  • Less than a year
    52%
  • More than a year
    0%

Reviews Summary

The Order Editing app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ability to reduce customer service tickets, provide upsell opportunities, and streamline order editing processes. The founders, Hamish and the team, are highly praised for their exceptional support, quick response times, and willingness to customize settings to fit individual store needs. Customers appreciate the ease of use and the significant impact the app has on improving efficiency and customer satisfaction. Some users mentioned minor clunkiness in the app interface but overall found it to be a valuable addition to their Shopify store.

Highlights

Efficient customer service management and ticket reduction
Exceptional support and quick response times
Streamlining order editing processes
Customizable settings for individual store needs
Ease of use and positive impact on efficiency and customer satisfaction

Rating Breakdown

  • 5
    100% (48 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 12, 2024

Awesome app! Super helpful team. Installed and set up within minutes. Thankyou Hamish

Store

SOLBEVI

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

June 9, 2024

Has saved us so much time with customer service. Such an easy way for our customers to make changes to their orders :)

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2024

Fantastic App – A Game Changer for Our Store! Order Editing has been a phenomenal addition to our Shopify store! It empowers our customers to take control of their orders, offering them the ability to make changes effortlessly. Here’s how it’s made a huge difference for us: Customers can log in and edit their address or upgrade their shipping to express. This feature has significantly reduced the number of support tickets we receive, as customers can quickly make adjustments themselves. The app's upsell option is fantastic. It allows customers to add items to their orders with a discount, right before their order is dispatched. This has not only improved our customer experience, but also generated a considerable amount of additional revenue. The app is very intuitive and easy to use, both for our customers and our team. It seamlessly integrates with our existing systems, making the whole process smooth and efficient. Since implementing Order Editing, we’ve noticed an uptick in customer satisfaction. They appreciate the flexibility and control over their orders, which has enhanced their shopping experience with us. Overall, Order Editing has been a game changer. It has streamlined our order management process, reduced our customer service workload, and boosted our sales. I highly recommend this app to any Shopify store looking to enhance their customer service and increase revenue. I highly recommend any e-commerce business to use this App.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2024

awesome app, easy set up and fast. very straight forward. thanks guys

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

May 31, 2024

Such a clever and helpful App, for both Customer and Business. This solves SO MANY simple Customer Service Tickets and allows unique upsell opportunities. It's really a no-brainer. App Support is far beyond expectations, literally only ever waiting a matter of minutes to get advice and help to make sure the App is working perfectly. Highly recommend.

Using app

About 1 month

Total reviews

1

Average rating

5.0

All reviews

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