OrderEditing.com

We’ve had a great experience with Order Editing!! Paul was incredibly helpful throughout the setup. He made the implementation seamless & was always quick to answer questions. Plus offered lots of tips on best practices. The app has already delivered a great ROI for us. Highly recommend it!! I just wish I had done it sooner, to be honest.

Order Editing has been a game changer for us. Giving customers the ability to self-serve address corrections, product changes, and cancellations before fulfillment has taken a huge chunk of manual work off our CX team's plate, and the upsell functionality has added real, measurable revenue on top. What's made the experience even better is the team behind it. Our ERP integration had a few unexpected hiccups along the way, though Pauly and the team went above and beyond to get us sorted, staying responsive and hands-on until everything was working properly. They even helped troubleshoot things that were technically outside their scope, which said a lot about how much they genuinely care about their merchants' success. It's rare to find an app with both a great product and a support team this invested. Highly recommend Order Editing to any Shopify store looking to reduce support workload while improving the post-purchase experience.

Excellent app that's improved both our customer experience and internal efficiency. It's reduced manual work for our team, generated additional revenue, and the support has been great whenever we've needed it. Highly recommended!

Order Editing has been a brilliant addition to our store. We brought it in to reduce support tickets, and the volume has dropped massively, with the added bonus of upsell revenue, which has delivered a great ROI for us. Our customers love using it, and Erin has been an absolute star to work with throughout. Highly recommend. Thanks guys!

Great application that has helped us significantly reduce the number of customer support tickets. It offers a wide range of customization options and has been a great addition to our store. What truly stands out, however, is the support team. Our representative, Erin, has been exceptional throughout the entire process. She guided us through the setup, provided technical expertise whenever needed, and was always actively involved in troubleshooting and resolving any issues we encountered. Her responsiveness, knowledge, and willingness to help made the implementation smooth and successful.