OrderEditing.com
The reviews are overwhelmingly positive. Merchants consistently praise the app for reducing customer support workload by letting shoppers self-serve order edits such as address changes, size swaps, cancellations, and item additions. A major benefit mentioned across many reviews is revenue growth from upsells at checkout, on the order status page, and post-purchase flows, with several merchants saying the app quickly paid for itself or delivered strong ROI. Users also highlight that the app is intuitive, flexible, easy to configure, and works well across multiple stores and fulfillment setups. Another standout strength is the support and onboarding experience. Reviewers repeatedly mention specific team members by name and describe them as responsive, proactive, knowledgeable, and willing to go beyond standard support to customize setups, troubleshoot integrations, and help optimize performance. The few negative notes are minor and mostly operational: one reviewer found previewing flows difficult, and a couple mentioned setup or integration hiccups that required support help. Overall, the feedback suggests a reliable product backed by exceptional service, with very little criticism of the app itself.
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The whole team is so great with helping with issues. Andrej, in particular, has been especially speedy and thorough with any questions we’ve had!
Order Editing has been a great addition to our store. It’s easy to use, works seamlessly with Shopify, and gives customers the flexibility to make changes after placing an order, which has helped reduce support requests. Highly recommend!
Amazing app. Great for those with cheaper but maybe not as popular items to build your AOV. Been using for a few months and the ROI has been phenomenal. Already paid for the year long subscription in one month. We cannot suggest this enough!
Great app! Very intuitive interface and onboarding was fantastic - the team helped us get it all live with an engaging session, even works with our 3PL. Plus.. we have saved a heap of time already and made some extra upsell revenue in the first week. Highly recommend :)
Huge shoutout to Rox from the Sydney team and everyone else at orderediting. Incredible app and even more incredible customer service, after 100+ apps installed, its the first time we've had one give us a tailored onboarding and helping us set things up. Within only the first 5 days of enabling post-purchase upsell, we've already generated enough additional revenue to cover more than a year worth of order editing subscription fee.
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