OrderEditing.com
The Order Editing Shopify App has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users have highlighted the significant time savings and operational improvements achieved through the app's functionality, particularly in reducing customer service inquiries related to order edits and address changes. The upsell feature has also been praised for driving revenue growth and increasing average order value. Customers appreciate the responsive and proactive support provided by the Order Editing team, with many mentioning specific team members who have been exceptionally helpful during the onboarding process and ongoing usage of the app. Overall, the app is described as a game-changer that enhances the customer experience and streamlines post-purchase operations.
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Worst support ever. 3 hours to solve a basic problem? really? I contacted them and the messaging support was the slowest ever, I never left a 1 star review but I want to set up this app in one day but they keep pushing me back, it's buggy, not worth it for these prices. In the end I managed to solve the problem myself not through them. App has been uninstalled, unusable.
We've had a wonderful experience with Order Editing and with their team. Our editing-related tickets dropped by over 80% and we're seeing a tremendous ROI from the upsell functionality. Wish I could give it 6 stars.
We’ve had an outstanding experience with Order Editing and their team. The app itself has saved us a tremendous amount of customer service time by allowing customers to make simple changes to their own orders without needing to contact support. That alone has made a huge operational difference for our business. What really sets them apart, though, is their support team. We had a fairly difficult integration with some unique challenges and third-party systems, and their team was consistently responsive, patient, and proactive every step of the way. They always replied quickly, took the time to understand the issues, and genuinely went above and beyond to help us get everything working properly. It’s rare to find an app company this invested in their customers’ success. We would absolutely recommend Order Editing to other Shopify stores looking to improve the customer experience while reducing support workload.
So far so good! We are new users and have yet to experience the benefits, however, the implementation team and responses to my questions has been incredible. I can absolutely see the value this app will add to our company.
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