OrderEditing.com
Let shoppers edit address, edit orders, cancel order, & upsell
Rating
5.0
feedback
300
chart
#208
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
23%
-
Less than a year
73%
-
More than a year
2%
Reviews Summary
The Order Editing Shopify App has received overwhelmingly positive reviews from ecommerce merchants. Users have praised the app for its ease of use, seamless onboarding process, and exceptional customer service. Many highlighted the significant time savings for their customer service teams, the reduction in support tickets, and the increase in upsell revenue. The team behind the app, including individuals like Erin, Jacques, Hamish, and Paul, were commended for their proactive support, responsiveness, and dedication to helping users achieve success. The app's ability to allow customers to self-manage their orders, make address corrections, and easily implement upsells were key features that users found valuable.
Highlights
Review RSS Feed
All reviews
May 15, 2026
We've had a wonderful experience with Order Editing and with their team. Our editing-related tickets dropped by over 80% and we're seeing a tremendous ROI from the upsell functionality. Wish I could give it 6 stars.
May 11, 2026
We’ve had an outstanding experience with Order Editing and their team. The app itself has saved us a tremendous amount of customer service time by allowing customers to make simple changes to their own orders without needing to contact support. That alone has made a huge operational difference for our business. What really sets them apart, though, is their support team. We had a fairly difficult integration with some unique challenges and third-party systems, and their team was consistently responsive, patient, and proactive every step of the way. They always replied quickly, took the time to understand the issues, and genuinely went above and beyond to help us get everything working properly. It’s rare to find an app company this invested in their customers’ success. We would absolutely recommend Order Editing to other Shopify stores looking to improve the customer experience while reducing support workload.
May 6, 2026
So far so good! We are new users and have yet to experience the benefits, however, the implementation team and responses to my questions has been incredible. I can absolutely see the value this app will add to our company.
April 30, 2026
The app is excellent. We're seeing benefits from more accurate order data and upsells. Customer support and set-up is very strong. Erin was extremely helpful and always quick to reply. We've already rolled out onto two further sites.
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