OrderEditing.com
The Order Editing Shopify App has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ease of use, effectiveness in reducing customer support tickets, and generating additional revenue through post-purchase upsells. The app's team is highly commended for their exceptional customer service, responsiveness, and willingness to go above and beyond to assist users with setup and any issues that arise. Customers appreciate the proactive approach of the team and the seamless onboarding process. Overall, the app is described as a game changer that significantly improves the customer experience and operational efficiency for online stores.
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OrderEditing is one of Jones Road Beauty's absolute favorite partners. Their team goes above and beyond every time. They're fast, responsive, and happy to help with things well outside their scope, which is rare to find in a vendor. The product is just as strong as the team behind it. Letting customers edit their own orders after checkout has deflected a significant amount of CX tickets and saves our team real time. The post purchase upsells have also become a reliable source of incremental revenue for us. It works exactly how you'd want it to, and it's a no brainer addition to any Shopify tech stack. A huge thank you to Lachie, Kiril, and Jacques for being such incredible partners. Highly recommend!
Order editing has proved to be a no-brainer addition to the stack at RIDGE. Not only does it help out our CX team a ton, it has also unlocked incremental revenue via Thank You and Order Status page upsells. There are endless SaaS tools out there that solve a problem but stop at the software. We really appreciate Order Editing being a great partner and providing a true service beyond an app. Jacques has been fantastic to work with and really goes above and beyond to make OE easy to use.
Order Editing has become an important part of our customer journey. On boarding the app and service was so easy! I really appreciate Lachie and the team taking the time to test with us before going live. Using Order Editing has already saved hours of work for our team and helped customers have an exceptional purchasing experience.
great experience! i feel like it is capturing the customer at just the right moment for up-sell., and in addition it has been super helpful for customers to change their orders. would recommend!
Customer service 100/10, support + app functionality has been top notch. Customer service tickets have decreased, also increased ROI from each checkout. Shout out ben, pauly and hamish for the incredible support
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