OrderEditing.com
The OrderEditing app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users have highlighted the app's ability to streamline address changes, cancellations, and upsells, reducing manual workload and improving the overall customer experience. The app has been praised for generating extra revenue from upsells and cutting down on customer support tickets significantly. Users have also commended the OrderEditing team for their exceptional customer support, with specific mentions of team members like Erin, Gemma, and Paul who have gone above and beyond to assist with onboarding, customization, and troubleshooting. Overall, merchants have found the app to be a game-changer in terms of operational efficiency and revenue generation.
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Great tool, and an awesome team to work with- really responsive and genuinely invested in helping us out. We currently run order editing across both our NZ and AU Shopify stores, and this app has closed a real gap in Shopify's native address validation, reducing failed deliveries and support tickets. The upsell widget's been a great bonus too such an easy, no-dev-effort way to lift AOV. Would definitely recommend!
We’ve had a great experience with Order Editing. Since onboarding, we’ve seen a huge reduction in order update contacts, saving our Customer Care team valuable time, while also seeing positive upsell opportunities through pre and post checkout product additions. The team is fantastic to work with, helpful, responsive, readily available, and always open to feedback. Highly recommend!
Customer service is some of the best I've experienced with a Shopify app. Reached out with a question, Lachie jumped on a call within 5 minutes, walked us through the setup and had everything configured to our exact preferences in no time. Super easy process from start to finish. Exactly the kind of support you want when you're trying to move fast. Highly recommend. Thanks Lachie!
If you haven't heard of Order Editing, you're sleeping under a rock. This app is a game changer for a few reasons: it improves the customer experience by letting customers make last minute edits to their order (yes, even after they've paid), it upsells products at checkout to lift AOV, and it improves address validation. Best of all, the team moves fast when global requirements change. They rolled out support for the EU withdrawal requirements within 48 hours of notification, keeping us compliant without missing a beat. That level of support is what makes them leaders in this space, they operate more like an extension of our team than a vendor. A huge thank you to Ben from Order Editing, who provided genuinely 24/7 support while we tested and deployed during that period.
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