OrderEditing.com
Let shoppers edit address, edit orders, cancel order, & upsell
Rating
4.9
feedback
298
chart
#191
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
23%
-
Less than a year
73%
-
More than a year
2%
Reviews Summary
The Order Editing Shopify App has received overwhelmingly positive reviews from ecommerce merchants. Users have praised the app for its ease of use, seamless onboarding process, and exceptional customer service. Many highlighted the significant time savings for their customer service teams, the reduction in support tickets, and the increase in upsell revenue. The team behind the app, including individuals like Erin, Jacques, Hamish, and Paul, were commended for their proactive support, responsiveness, and dedication to helping users achieve success. The app's ability to allow customers to self-manage their orders, make address corrections, and easily implement upsells were key features that users found valuable.
Highlights
Review RSS Feed
All reviews
May 4, 2026
AFFECTS ATTRIBUTION TOOLS, ROAS FELL HARD. After 3 months of use i found out that the editing window affected our attribution tool silently for 3 months, after deleting Orderediting our ROAS jumped right back up confirming the issue.
April 30, 2026
The app is excellent. We're seeing benefits from more accurate order data and upsells. Customer support and set-up is very strong. Erin was extremely helpful and always quick to reply. We've already rolled out onto two further sites.
April 29, 2026
less time spent on "can you fix my address for me" means I get to spend that much more time on more complex issues. and that's invaluable for us. this helps increase CSAT across the board. less moments where we can't catch an order before it goes out and more bandwidth to help customers who many times need a creative solution that I can come up with when I'm not speed running through the basic stuff. time is the real currency saver here. love this service (and the people have been more than a pleasure to work with given our setup is a little more complex than an average store)
April 29, 2026
So pleased we have installed this app on our sites. We were constantly getting changes of address or changes to orders, which were soaking up our time, and made it complicated for our 3PL warehouse to search orders to make changes after they flowed through. This app gives our customers a 30 minute window, in a very nice editing screen (built via Shopify) where they get an opportunity to make changes to their order address (so many people forget to update their addresses after they move houses), and our customers can swap their items (at the same or higher value), and add extra items to their cart after the original purchase. This app has saved our team so much time - especially in our Black Friday promo's. Paul is super skilled in getting this all set up and we appreciate the support we have received from the team at Order Edit.
April 29, 2026
Really happy with how this has been going so far. Onboarding was brilliant, and the team have been super helpful - particularly Erin, Gemma and Hamish. Already seeing great results... 5 stars all round
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