OrderEditing.com
Self-service order editing for Shopify customers
Rating
5.0
feedback
185
chart
#334
All reviews
Rating Breakdown
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April 22, 2025
Since integrating this app into our workflow, we've seen a significant drop in customer service hours spent on order editing-easily saving dozens of hours each week. What used to be a manual, back-and-forth process has now become seamless and self-serve for our customers, reducing friction and freeing up our support team to focus on higher-impact tasks. The user interface is intuitive, the setup was straightforward, and the support team behind the app has been responsive and helpful every step of the way. It’s rare to find a tool that delivers immediate ROI, but this one truly does. Highly recommend for any eCommerce business looking to streamline post-purchase operations and boost team efficiency.
April 19, 2025
Since installing Order Editing we've seen a big reduction in the number of requests to edit addresses - hooray! We're really looking forward to the launch of the one click upsell functionality.
April 17, 2025
April 16, 2025
Kind of a no-brainer and glad someone finally built this. We've had a very good experience in the months since launching this. The OrderEditing team is very passionate and has been pleasant and responsive. Looking forward to continued feature add-ons.
April 15, 2025
Hamish has been incredible in helping us set up and support us along the way! Great to have been able to have this app as part of our store to allow customers to edit their order!
April 15, 2025
Order Editing was a no brainer for us, and has supported us through rapid growth. Helping us maintain revenue, reduce cancellations and reduce our customer support queries, Order Editing has helped us give customers full control of their orders post purchase, reducing friction and even improving our AOV! Super fast and responsive customer support too, and flexible in terms of what we needed!
April 14, 2025
Incredible experience so far! Onboarding was very smooth and easy - hopped on a call with Paul and he handled everything and answered all questions before going live. We've only been live for a few days but we have already had an upsell through the app and multiple post-purchase address changes which has saved us so much time that we would have otherwise spent on customer service. Can't wait to see the uplift in revenue as time goes on. Highly recommend!
April 8, 2025
This App was recommended to us and we're delighted it was! From day one, customers started using it and feed back from them is all positive. We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take up has been excellent and Order Editing pays for itself several times over every month. As well as the high take up rate, reduced delivery charges, fewer phone calls to the office, we've been amazed how many add-ins occur! Increasing basket values while reducing costs! What other App offers that? The team at Order Editing were brilliant in supporting our implementation. We have a customer checkout so it was not straightforward but nothing phased them and the supported the installation and backed it up with first calls training. 100% recommended.
April 3, 2025
The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc. Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.
March 24, 2025
A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!
March 23, 2025
Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features. The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.
March 12, 2025
The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !