Order Editing | Upsell
Self-service order editing for Shopify customers
Rating
5.0
feedback
123
chart
#635
All reviews
Rating Breakdown
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Nov. 22, 2024
Hamish was great in getting up set up and we have seen a HUGE reduction in customers ordering the wrong size of selecting the wrong delivery option. It has helped improve our customer journey definitely!
Nov. 21, 2024
No brainer for our team. Saves our customer support team a massive amount of time, and frees them up to better service our customers for more complex issues. Address editing in particular has become almost non existent as customers can self service this. Hamish & the team have created a great, simple product, that really should be built into Shopify natively. The team have worked closely with our ERP + our internal devs to ensure order flows work correctly, and are accessible to make quick changes and tweaks to the product as needed. Would recommend.
Nov. 20, 2024
A dream come true for a small / mighty team! Super easy setup, and I love the ability to upsell customers while providing an easy self-service option to make last minute order changes.
Nov. 20, 2024
Best of the best. Empowering customers to self serve is a no brainer in today's world. Save your team time, eliminate the mundane repetitive work for your people, and create a win/win/win situation! This app literally pays for itself. The Order Editing team puts the cherry on top with best in class support to ensure that you're getting the most out of their platform. Can't recommend enough!
Nov. 20, 2024
Hamish, Keira, and the rest of the Order Editing team have changed the game. Our Customer Service team noticed a huge drop in tickets during a recent sale. Do you know why? Because customers didn’t need to contact us to cancel or change their orders anymore!
Nov. 18, 2024
Order editing has been a game changer for us, drastically reduced our customer service tickets and improved our customers experience massively!
Nov. 18, 2024
We added Order Editing to a range of our websites and saw immediate results. The time saved across customer service amends to address', customer baskets, and delivery methods is invaluable during Q4. I'd thoroughly recommend this app. This is a staple in our Trailberg tech stack now.
Nov. 17, 2024
A no brainer add to our storefront and customer experience. SaaS doesn’t always come with the ~service~ after you’ve installed or signed on. The Order Editing crew goes above and beyond. They’ve been super helpful in making sure we could find a configuration that worked with our ERP.
Nov. 14, 2024
OrderEditing has been implemented (which was super easy with the help of Hamish and the team), and configured within the hour, on both our stores, UK and EU. It does what it says on the tin, allows customers to make adjustments to their order. We have almost made 1k from customers editing their order in less than a month. This is without us even adding the upsell feature, so for now. Win win! Thanks Anthony
Nov. 14, 2024
Great app, easy integration and saves CS tickets as well as being a great upselling tool!
Nov. 14, 2024
Really impressed with the guys from Order Editing. Perfect solution to an issue faced by every merchant and they're always on hand to chat through any issues or questions on Slack. Hope to see even more functionality come to the app next year. Really happy with the tool so far and would recommend!
Nov. 12, 2024
It took us a year to make the decision, but we finally did and it's been fantastic. Incredible onboarding experience (the team responds at all times of day and would fix any problems within minutes). Tickets have been down, more customers are happier. It's great!
Nov. 7, 2024
Saving us so much time with order edits. The team is great to work with, and very responsive. Highly recommend!
Nov. 7, 2024
This order editing app has been a game-changer for our business! One of the standout features is the editing window it provides to our customers after they place an order. It’s ideal for those last-minute adjustments, whether they want to add an item, change quantities, or correct any delivery details. Our customers appreciate the flexibility, and it’s improved their shopping experience with us tremendously. The onboarding was smooth and straightforward and a responsive support team to guide us through setup, especially from Hamish! Overall, this app is a must-have for any business wanting to empower customers with post-purchase options while streamlining internal order management. Highly recommend!
Nov. 5, 2024
This app changed the game. We never allowed order editing until the order editing app. We have been able to give customers the ability to change things about their order without them needing to contact us.
Nov. 4, 2024
Our address issues have gone to virtually 0! Previously we had MANY customers emailing us about address issues. Now they are taking care of it themselves. And, despite very little effort from us, we are also seeing customers edit orders themselves and add additional product to their orders. Support has been helpful. Glad to be using this app!
Nov. 1, 2024
Really easy to get started - it actually does just work with minimal effort involved. Our customers are taking advantage of the ability to amend and add to their orders without having to contact us. Overall I’m very impressed.
Oct. 27, 2024
Easy & flexible implementation with instant results! I have been incredibly impressed by both the app and the team behind it! Nothing is too hard, big or small. If you sell on Shopify, it really is a no brainer.