CHARGIFY Extra Fee
CHARGIFY Extra Fee Surcharge | Additional Checkout Charges
Rating
3.5
feedback
14
chart
#2,636
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March 26, 2025
need it to charge shipping cause with multiple vendre, you cant use shopify shipping but when you add this fee, customers can just remove it from the cart so theres no point
Dear Prime Zone Team, We are sorry to know that you faced the experience with our CHARGIFY app. Our team can help you resolve the issue. We have sent you an email to assist you. So could you please respond to us? Looking forward to hearing back from you. Thanks! MageComp Shopify Team
Dec. 27, 2024
terrible, this app is glitchy and makes the process from cart to checkout very combative. I've had to resolve multiple orders with refunds as this app happens to over charge customers with sometimes up to 15 extra payment processing fee charges . customer service said they have fixed the error, but its still happening. its not a good look having to apologise to customers when the app was supposed to have been fixed.
Hello Kate, We apologize for the experience and difficulty you faced with the app. The development team is rechecking the issue. We have also reached out to you via WhatsApp and email. Stay connected as we will be communicating with you there. Thanks, MageComp Shopify Team
Sept. 18, 2024
ZERO STARS - this is a disaster - the coding is simply insane - on first install - the buyers see icons (like trash can) in cart that allow buyer to change the surcharge (!) or even delete it and checkout with no fee added. The app is full of bugs - we worked hours with support only to deal with incompetent and dishonest developer - who did not keep his word. We tried 3x to get this working and we finally did - but the app requires a products with dozens of variants that screws up both products collections and shipping. AVOID LIKE THE PLAGUE! This is the perfect example of free being very expensive. The demo store is NOT what you will get when you load app - that requires hours of begging developers to fix the app - and then they tell you - it only works with shopify default themes (that nobody uses) and does not work with multi-currency (so does not support intl sales).
Dear The Luthier Bench Team, We apologize for any inconvenience and issue you had with our app. We hold ourselves to a high standard. Our team has tried the best for the resolution. Sometimes it happens or it's feasible that the store theme & app may not be compatible. We value your business with MageComp and we are committed to providing our customers with the best possible service. Kind regards, MageComp Shopify Team