Order Lookup | venntov

Nov. 2, 2015

I've only just started using this app and was a little confused on the set up. Josh was very helpful and got back to me right away. Now we're up and running and it looks great!

Oct. 23, 2015

This is the BEST Order Lookup/Status App on Shopify hands down. Took 5 minutes to setup, looks great, and has reduced the amount of customer support emails we get by almost 40%. Easily worth $10.00 a month, hell worth $100 a month to us. The amount of time it's saving our staff each day is phenomenal. I tried out about 3 others, one from Bold apps (order manager), and a couple others. All 3 were a pain to get setup, and none of them would have been nearly as easy to use for customer's as order lookup. We had some bugs with it, specifically when editing orders using "Edit Order" (Another App) as it would still pull up the old canceled order rather than the new order. I emailed the developers and got a reply a few hours later asking for some examples / order numbers to test the issue. The next day it was fixed! The support the developers provide is worth more than $10 alone. They're even willing to make specific changes for you to the app if you would like to change some stuff around. This is the only review for an app I've ever written. I was just blown away by the support I received recently. The app works great, helps us save a LOT of time, and is worth much more than the cost. I recommend you try it out if you're shipping physical products. If you're like us and have more than a 24hr turnaround time on most orders, then I HIGHLY recommend it. - John

Sept. 28, 2015

This app has definitely decreased phone calls and I think it is a nice touch for customers to be able to track their own orders. I love this app.

Sept. 24, 2015

This app works great! Allows people to check in with their order status - instead of contacting us to see the status. Makes the customer happy and makes us happy!

May 25, 2015

Josh's service was excellent. He was very patient with us and our requested changes. He was extremely quick at implementing our changes and knew exactly what we wanted. Thank you Josh, you're great!!!

April 5, 2015

Order Lookup helps our customers find their order of lockpicks and bump keys faster that the traditional interface!

Feb. 18, 2015

Works well and as advertised!

Feb. 5, 2015

Works exactly as described. It has saved me so much time that I can devote to more value added activities!

Jan. 26, 2015

Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.

Jan. 22, 2015

I am very happy with this application. It has provided a much needed piece of functionality to our store. Upon installation, one of our other applications we use was causing the order statuses to appear a little screwed up, however we emailed customer service and within hours they had it working perfectly for us.

Jan. 20, 2015

Just added this to our online store during the holidays and has been very successful for us. It has cut down the amount of customer service emails from people wondering the status of there order.

Dec. 9, 2014

Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.

Dec. 2, 2014

We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!

Nov. 25, 2014

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

Nov. 12, 2014

Works as advertised. Out of 800 orders we had over a certain time window, there were 300 inquiries made to Order Lookup app - thus saving us hundreds of emails to our support line. Would be good if they could share their stats with some automated reporting - we didn't know how valuable it was until they asked how we liked the app ;) Stop thinking, just add it to your store now! Mitch Ss Brewtech www.ssbrewtech.com

Nov. 6, 2014

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

Sept. 8, 2014

Love the app already using it with another store and is one of these apps you can't live without once you discover it, customers don't need to contact you to know where their order is and you have more time to dedicate in growing your business Thumbs Up...:)

Sept. 1, 2014

Great app to reduce customer support calls. Direct impact on efficiency and CS optimization.

Aug. 25, 2014

The perfect way to provide customers with the information they want, and reduce call and email volume to your CS team. Also great support from the Lookup App team!

Aug. 19, 2014

This app has definitely reduced customer emails significantly. Very useful app and works great