Order Lookup | venntov
The reviews are generally very positive about the app’s core purpose: helping customers look up order status on their own, which reduces “where is my order?” emails, support tickets, and phone calls. Many merchants say it is easy to install, quick to set up, and effective right away, with several noting that it saves significant time for customer service teams and improves customer satisfaction by giving shoppers reassurance and real-time order visibility. Support is also frequently praised, especially when the team responds quickly to setup questions or small display issues, and a few reviewers mention helpful custom work or configuration assistance. The negative feedback centers on reliability, support responsiveness, and pricing. A few reviewers report that the app did not work properly in their store or had display issues that were not resolved, and some describe support as slow or unhelpful after initial auto-responses. Pricing is another recurring concern: several merchants object to the move from a free product to a paid one, dislike being charged per order, or feel the subscription cost is too high. Customization limitations are also mentioned, with some users wanting easier styling, language editing, or more flexible display options.
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Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day. I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!! PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.
Hello! We got to chat on Facebook a bit, so I wasn't going to respond to your review here, but I have to tell you I just re-read it and it made my day! Thank you so much for saying such kind things- I shared it with my team when you posted it in FB and here and they were overjoyed. Anyways, I hope you are having an awesome day and staying well. As always, please let us know if you need anything at all by emailing [email protected] Best, Rhian Beutler COO/Co-founder
Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.
Hi there, I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app! I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for. Could you please email [email protected] and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback. All the best, Rhian Beutler COO/Co-founder
We could never get it to work in our Shopify store. It is easy to set up, in fact, super easy. However, it would show initially on the page but not on subsequent viewings by the customer? We tried to work with Support but they are beyond horrible. They will auto-respond quickly but then NOTHING. We gave them a week to work things out. They never did, all we heard was they were working on it. As a Shopify plug-in, what is there to work on? It should work right?! I strongly suggest you not waste time with this app. I hope this helps others.
This app is super cool, it works great on my store and their Customer Support was available to me to answer all my questions. Highly recommendable! Keep Up the good work!
These guys promised to make a small front end development change for us, but all of a sudden stopped responding.
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