Order Lookup | venntov
Order Lookup | Shopify Order Tracking
Rating
4.1
feedback
47
chart
#15,768
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
9%
-
Less than a month
26%
-
Less than a year
28%
-
More than a year
13%
Reviews Summary
The reviews for the Venntox 'Order Lookup' app are mostly positive, with many users praising its effectiveness in reducing customer inquiries about order status. Users appreciate the quick setup process and the time-saving benefits of the app. Customer support is also highlighted as responsive and helpful in addressing any issues or customization requests. However, some users expressed concerns about the pricing structure, with complaints about additional charges per order and the lack of customization options. There were also a few negative experiences with support responsiveness and billing discrepancies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 29, 2020
Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day. I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!! PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.
Hello! We got to chat on Facebook a bit, so I wasn't going to respond to your review here, but I have to tell you I just re-read it and it made my day! Thank you so much for saying such kind things- I shared it with my team when you posted it in FB and here and they were overjoyed. Anyways, I hope you are having an awesome day and staying well. As always, please let us know if you need anything at all by emailing [email protected] Best, Rhian Beutler COO/Co-founder
March 12, 2020
Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.
Hi there, I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app! I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for. Could you please email [email protected] and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback. All the best, Rhian Beutler COO/Co-founder
May 1, 2019
We could never get it to work in our Shopify store. It is easy to set up, in fact, super easy. However, it would show initially on the page but not on subsequent viewings by the customer? We tried to work with Support but they are beyond horrible. They will auto-respond quickly but then NOTHING. We gave them a week to work things out. They never did, all we heard was they were working on it. As a Shopify plug-in, what is there to work on? It should work right?! I strongly suggest you not waste time with this app. I hope this helps others.
Dec. 13, 2018
This app is super cool, it works great on my store and their Customer Support was available to me to answer all my questions. Highly recommendable! Keep Up the good work!
Dec. 10, 2018
These guys promised to make a small front end development change for us, but all of a sudden stopped responding.
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