Silken Skin Co review for Order Lookup | venntov
Jan. 3, 2021
Keep on getting an error stating that the Shopify iPhone app issue. It says that the Shopify mobile app doesn't work when I'm using a desktop. So it's quite upsetting an app recommended by so many is not working
Hi there, I hope this finds you well. I waited to respond publicly, as I so often do- as I prefer to mitigate customer experience challenges privately. Unfortunately, after three emails to you over the course of a week, we have not received a response from you. The solution for your particular issue is easily remedied and would have been fixed with an email to our support team. We at venntov are proud of the customer experience we provide and are sorry that you are unsatisfied with an app that came highly recommended to you. Unfortunately, because you never reached out prior to this review, nor have you responded to any of our emails it has put us in a position of wanting to make you happy but not being able to. Please email us at: [email protected] or respond to any of the emails that have been sent to you. We look forward to your response. All the best, Rhian Beutler COO + Co-founder venntov
