Order Lookup | venntov
Order Lookup | Shopify Order Tracking
Rating
4.1
feedback
35
chart
#18,925
All reviews
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April 29, 2020
Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day. I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!! PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.
Hello! We got to chat on Facebook a bit, so I wasn't going to respond to your review here, but I have to tell you I just re-read it and it made my day! Thank you so much for saying such kind things- I shared it with my team when you posted it in FB and here and they were overjoyed. Anyways, I hope you are having an awesome day and staying well. As always, please let us know if you need anything at all by emailing [email protected] Best, Rhian Beutler COO/Co-founder
March 12, 2020
Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.
Hi there, I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app! I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for. Could you please email [email protected] and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback. All the best, Rhian Beutler COO/Co-founder
Dec. 13, 2018
This app is super cool, it works great on my store and their Customer Support was available to me to answer all my questions. Highly recommendable! Keep Up the good work!
June 18, 2017
Super easy to install. Took 30 seconds. I love that you can customize the display text the customer sees. Fast support response. A must have for your customers to be able to look up their order status without emailing you everytime.
July 5, 2016
Useful app. We installed it a few months ago and linked it to our email confirmations. It greatly reduces customers inquiries and also lets our phone support people look up orders when the customers call in.
May 25, 2016
Very useful and easy to set up app. Developer also quick to address change request. Would be great if language editor is provided to allow for phrase editing.
Dec. 23, 2015
This is an absolutely fantastic little app, it installs quickly and easily and it allows your customers to look up their orders. We have found at Bikini Luxe that this has really reduced the amount of customer "where is my order" emails. Thus saving us both time and money! Devon http://www.bikiniluxe.com Bikini Luxe - Designer Swimwear and Luxury Resort wear
Nov. 17, 2015
This is an essential app to have! I mean, it's what I would expect from ANY website where I shop, so why not mine? It also saves so much time customer-service-wise. Highly recommended!
Nov. 2, 2015
I've only just started using this app and was a little confused on the set up. Josh was very helpful and got back to me right away. Now we're up and running and it looks great!
April 5, 2015
Order Lookup helps our customers find their order of lockpicks and bump keys faster that the traditional interface!
Jan. 26, 2015
Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.
Dec. 9, 2014
Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.
Dec. 2, 2014
We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!
Nov. 25, 2014
Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.
Nov. 12, 2014
Works as advertised. Out of 800 orders we had over a certain time window, there were 300 inquiries made to Order Lookup app - thus saving us hundreds of emails to our support line. Would be good if they could share their stats with some automated reporting - we didn't know how valuable it was until they asked how we liked the app ;) Stop thinking, just add it to your store now! Mitch Ss Brewtech www.ssbrewtech.com
Nov. 6, 2014
Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.