Order Lookup | venntov
Order Lookup | Shopify Order Tracking
Rating
4.1
feedback
138
chart
#13,962
All reviews
Rating Breakdown
Review RSS Feed
Feb. 8, 2021
Great app for satisfying customers. Customer service traffic reduced thanks to this app. Definitely does what it's meant to
Aug. 24, 2020
This app simplifies how my customers would be able to look up their orders. i love it! And I know my customers will love it too!
July 28, 2020
This application has really helped our customers engage a little more with their orders, I would 100% recommend!
June 16, 2020
I am new user. But I think this can be of great value and time saving. It looks simple and effective.
May 30, 2020
Free trial is working well so far, couldn't find any other app like this one- it works very well and is super easy to install.
Hello! Thank you so much for your positive review, we appreciate you taking the time to leave it. Further, I am so happy to hear that you have found our app to be best suited for the needs of your store. If you need anything in the future, please never hesitate to reach out to [email protected] Best, Rhian Beutler COO/Co-founder
May 20, 2020
Great customer service. Account was verified quickly. App is easy to use and gives customers that piece of mind we strive to give.
Hi, I hope you are having an awesome day! Thank you for the kind words- I will pass them along to the support team. We are so glad that you find the app giving your customers peace of mind- that makes me so happy, and I know it will make the rest of the team happy as well. If you ever need anything moving forward, please never hesitate to reach out to us at [email protected] Best wishes, Rhian Beutler COO/Co-founder
May 18, 2020
I enjoyed the quick response. It was very helpful due to me being in a time crunch frenzy. Thank you.
Hello! Thanks so much, we are so glad that we are able to provide a solution to your time crunch frenzy! I hope that your business continues to grow and please always feel free to reach out to us at [email protected] All the best, Rhian Beutler COO/Co-founder
May 12, 2020
very good everybody must use it , friendly to use .
Thank you so much for your kind words. I am so glad that you found it friendly to use. If you ever need anything moving forward please email us at [email protected] Best wishes, Rhian Beutler COO/Co-founder
May 11, 2020
Great app for me and the customers to find out about their orders. I know when I order something I always want to know the status of it.
Hi! Thank you for your review, I love that you love the app for both yourself and your customers. When we set out to build this app we thought "how can we make it so customers can always look up their order to see where it is?" It sounds like we hit the mark! I hope you are doing well, and if you need anything in the future please email us at [email protected] Best, Rhian Beutler COO/Co-founder
May 1, 2020
I LOVE this App! I have in on all my stores I have running. It is simply the cleanest smoothest app for what you want to achieve in order tracking and more.
Hi, Sorry for the late reply- things have been quite busy (in a good way) over here. I saw your review when it came in, shared it with the team and then we got back to work without me responding. Oops! Thank you for choosing our app, we REALLY appreciate your business. So happy to hear that you have it on all of your stores ( by the way would love to connect with you and talk to about the multiple stores you have- so cool!) Please email us at [email protected] if you need anything, or if you want to connect in general (ask for Rhian). Wishing you all the best, Rhian Beutler COO/Co-founder
April 29, 2020
Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day. I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!! PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.
Hello! We got to chat on Facebook a bit, so I wasn't going to respond to your review here, but I have to tell you I just re-read it and it made my day! Thank you so much for saying such kind things- I shared it with my team when you posted it in FB and here and they were overjoyed. Anyways, I hope you are having an awesome day and staying well. As always, please let us know if you need anything at all by emailing [email protected] Best, Rhian Beutler COO/Co-founder
April 29, 2020
Just started using the app, seems really easy and user friendly, Great work to everyone working on the app.
Hello, Thank you so much for choosing Order Lookup as your order tracking app, we appreciate your business. I am glad to hear that you are finding it easy to use and user friendly- and will pass on you kind words to our entire team, it is much appreciated! If you need anything in the future never hesitate to email us at [email protected] always happy to help. Best regards, Rhian Beutler COO/Co-founder
April 24, 2020
We just installed it and launched and had our first $100 day. all of our customers who used it said it was a great feature for them to use!
Hi there, Congratulations on your first $100 day! We are so happy you chose us as your order tracking app, and so happy that your customers love it. If you need anything moving forward please email us at [email protected] , we are always happy to help! All the best, Rhian Beutler COO/Co-founder
April 7, 2020
Support has been great since the beginning. The lookup page looks great and you can customize it too.
Hi there, Thank you so much for having such great things to say about our support team- we love them and are glad you love them as well! I am happy that you like the customization feature and and the layout of the lookup page. If you need anything at all moving forward please do not hesitate to reach out to us at [email protected] Thanks again for being our customer, we appreciate your business. All the best and please stay well! -- Rhian Beutler COO/Co-founder
March 12, 2020
Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.
Hi there, I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app! I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for. Could you please email [email protected] and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback. All the best, Rhian Beutler COO/Co-founder
March 3, 2020
I have not to use the app yet, it looks very intriguing to use, can't wait and will definitely give feedback again. Thank you for asking
Feb. 19, 2020
The app works really well. Easy setting, and smooth. Going to say it is the Best in class! Keep it up!
Nov. 14, 2019
Just installed the app. The support service answered my question very quickly. I hope that in the future there will be no problems. Have a nice working day to you guys!
Oct. 19, 2019
I love this app it makes it fast and easy for our customers to track their orders. we use it on all our stores and it has never failed us. Highly recommended