OrderCup
Ship More, Pay Less - OrderCup
Rating
4.8
feedback
282
chart
#1,444
All reviews
Rating Breakdown
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Nov. 16, 2024
OrderCup, is an amazing platform,easy to navigate, fast response from the IT team. They always there to support you! The team, fast response gives you the reassurance you won't be waiting for days to resolve an issue. For the las 3 years I have the pleasure to have Ed helping us. Ed, is very knowledgeable, hard working, well respected. Ed, thank you so much for making my life easier running my company. Once again today you made our day. Big thanks again! from the Camel Glow Team
April 3, 2024
We have been using Order Cup for over five years now and are very happy with the service. We use Order Cup for shipping across North America, the layout is user friendly, easy to navigate, and has a nice clean look. The representatives at Order Cup are quick to resolve any issues, very friendly, and all have wonderful customer service. Thank you Order Cup and a special thank you to Ed!
Thanks so much for your review. We appreaciate yourt feedback and are constantly looking for ways to improve our application and customer service.
March 22, 2023
Best shipping service out there. Ed and his team have been great to deal with. Always very quick to respond if we have an issue and get it resolved quickly.
March 27, 2022
We just recently got a contract account with Canada Post and were given a few recommendations to try for third party shipment software. OrderCup was by far the best, easiest and most comprehensive of them all. Any issues/questions I had the staff was quick to respond and were very helpful. I couldn't say enough good things about this app. Highly recommended!!
Thank you for your review! We strive to ensure our customers are successful and appreciate you took the time to acknowledge our team and service.
Sept. 15, 2021
The team behind this app are superstars. We had some challenges setting up and they were on it!! super powerful app that makes your life easier than you think. The support on the other hand is next level!
Thank you for your review! And for acknowledging our dedicated support team.
Aug. 18, 2021
This app works great for all of our shipping needs. We have been using this company for almost 10 years now. They are truly customer driven. The software works great and they offer amazing tech support and customer service. Highly recommended.
Thanks for being a loyal customer for all these years, and for your glowing review!
March 18, 2021
We chose OrderCup because this app allows you to use Canada Post shipping and contribute to your own account to keep your Savings Level. That was very important to us. But the most incredible thing about OrderCup is hands down the customer service. It is amazing and the response is always so fast, which is important when you're working hard to get orders out daily. The app is easy to use, but Ed is so helpful if you have questions. I would give OrderCup 10 stars if I could!
Feb. 17, 2021
Moved over from ShippingEasy. INCREDIBLE customer support - Ed is a rockstar! Takes a few days to get used to, but once you get the hang of it, it's quite powerful.
Nov. 13, 2020
We are really pleased with how well OrderCup works with our website and enables us to seamlessly create shipping labels via any carrier, as well as track information. Their support staff are always on hand when needed to answer questions and ensure everything is running smoothly.
Oct. 13, 2020
We have LOVED using OrderCup! Ed on the premium support team has been patient to answer our questions and walk us through ways to customize OrderCup to our specific shipping needs. As our fulfillment output has increased, OrderCup easily expands with us and is great for reporting as well. I couldn't recommend using this software enough!
Aug. 2, 2020
Ordercup has been great at working with our website to organize and ship. I like that you can look back at each order and see if it is still in transit or has been delivered. It also gives you a warning when the address may not be valid or complete. It is very easy search for orders to see their status. I've had a few questions/inquiries and ordercup staff has always gotten back to me within about half a day-- which is outstanding!
May 21, 2020
Order Cup has a great support team! I was quite confused with my shipping carrier's process and Ed from Order Cup was able to clarify everything for me! He took the time to call me and explain step by step how Order Cup system works and what information my shipping carrier needed daily. If you are unsure of how this app works, need help with setup, or have any questions along the way; contact the support team and be assured that you are in good hands! I wish all apps had support like Order Cup! Thanks again, Ed!!
May 6, 2020
Just started using the app and I'm now wondering why I waited so long! Ed was great at helping me set things up. I couldn't be happier.
Thanks for acknowledging our product and team!
May 5, 2020
I've been using OrderCup for over 3 years, and they are absolutely flawless. Their service when needed has always been nearly instantaneous. They really go beyond the call of duty, and it's not uncommon to get a phone call from them moments after you send a request for help. Labels are easy to make, it ties into your store and just works every time.
April 14, 2024
OrderCup has been our shipping platform for over 15 years. The information is clear, navigation is simple, and support is always there. They listen to details and are always happy to assist. This is very helpful when you use the program everyday!
Oct. 14, 2019
I just want to share with everyone that this is a great app for shipping and I've also been in touch with their support and they have amazing customer service too!
June 23, 2019
The Support Team is amazing! Always helpful, informative, and quick. They go above and beyond to make sure we have all we need.
Thanks so much for the trust you place in our team! The OrderCup Team.
May 30, 2019
Customer Service is just too complicated and repetitive - lots of better shipping apps out there. Had to go through Shopify to get emails answered and even then, when giving a precise error code never got the problem fixed. Their emails are very rudimentary and they never really answer your questions but instead ignores them.
We take customer service seriously and have tried to get in touch with you on multiple occasions over the last several months to address any issues you may have had, but unfortunately did not hear back. We have also reviewed all your past support requests and see that we have responded to every one of them within our target SLA, and that the requests auto-closed in every case because we did not receive a response from you. We checked and assume everything is working well for you since you have been using OrderCup since June to successfully generate the several hundred shipments in your Account. We are committed to customer satisfaction and would like you to consider revising the review and rating you have left for our App. If you still have any outstanding issues, please do not hesitate to contact us. Thanks for being a valued OrderCup customer.
April 6, 2019
I should have wrote this review sooner but I kept waiting to find something wrong with the app. We have tried nearly a dozen different shipping apps and all of them seem to have something broken. If staff print labels from home then most shipping software blocks USPS pickups unless the return address shows our staff's home address. Ordercup gets this right by allowing you to choose the USPS address to pickup from while putting a different address on the label. The interface is easy to use and you can print most labels in 2 clicks. The labels always work and the packing slip looks nice. The pricing is free for anything less than 50 packages a month. The support staff is simply amazing too. If you haven't tried Ordercup yet then definitely try them out. It's hands down the best business shipping solution we have found.