Orderify ‑ Order Edit Cancel
Orderify is highly praised for its flexibility in allowing customers to cancel orders themselves, reducing the burden on customer service teams. Users appreciate the quick and responsive support provided by the Orderify team, with mentions of custom integrations and timely assistance. The app is commended for its ease of use, smooth setup process, and effectiveness in streamlining post-purchase changes. However, there are some concerns about the need for coding in Liquid for setup, and a few users have experienced issues with customer support responsiveness during certain periods.
I love the flexibility this app offers our customers, it's really cut down on the customer service burden now that they can cancel themselves! And for those who don't use it, I think it's great for them to know they have the option if they ever need it. Plus, the customer service team from Orderify is great! I needed a little help with getting some data from within the app and they helped me out which was very much appreciated.
Great app and exceptional support! Contacted the team about a specific use case to improve useability and Steve was able to complete a custom integration in a matter of days. Great experience working with a nimble team who cares about their customers.
We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it quickly for us. From then on, it has been smooth sailing. We are very happy with this app and it’s support team.
Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.
Very helpful app. Even more helpful & active support team! We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.
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