Order Edit Customer Service
Let customers edit, cancel and reorder orders instantly
Rating
4.6
feedback
199
chart
#4,627
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
22%
-
Less than a year
43%
-
More than a year
28%
Reviews Summary
The reviews for the Orderify Shopify App are overwhelmingly positive, with users praising its ease of use, customer support, and the ability it provides customers to edit or cancel orders. Many users found it to be a time-saving tool that improved customer experience and reduced the workload on support teams. However, there were a few concerns raised about the pricing being a bit high for some users and the lack of a 'Cancel' feature in some instances. Overall, the app seems to be a valuable addition for online stores looking to streamline post-purchase changes and enhance customer satisfaction.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 16, 2024
it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere. its bit complicated and confusing to set it up
Nov. 9, 2024
Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.
June 21, 2024
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
Sept. 20, 2023
We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.
July 10, 2022
Just started using it but so far its really good. look foward to offering the editing option to my customers.
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