Orderify ‑ Order Edit Cancel
Overall, the reviews are strongly positive. Most merchants say the app saves time by letting customers cancel or edit orders themselves, which reduces support tickets and customer service workload. Reviewers also repeatedly praise the app’s ease of use, quick setup, and the value it adds to customer experience by giving shoppers more control and flexibility. Another major strength is the support team: many users mention fast, responsive, and helpful assistance from Dave and the team, including help with custom integrations, styling changes, localization, and troubleshooting. The main negatives are around setup complexity, compatibility, and occasional reliability/support issues. A few reviewers found the app confusing to install, especially when Liquid coding or theme changes were involved, and some said it did not work well with certain themes or required manual adjustments. There are also complaints about missing or unclear functionality, such as refund handling with some payment platforms, and a small number of users reported the app stopping working or support not responding for extended periods. A few reviewers also disliked the design of certain UI elements or felt the app’s behavior around cancellations was counterintuitive.
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I love the flexibility this app offers our customers, it's really cut down on the customer service burden now that they can cancel themselves! And for those who don't use it, I think it's great for them to know they have the option if they ever need it. Plus, the customer service team from Orderify is great! I needed a little help with getting some data from within the app and they helped me out which was very much appreciated.
Great app and exceptional support! Contacted the team about a specific use case to improve useability and Steve was able to complete a custom integration in a matter of days. Great experience working with a nimble team who cares about their customers.
We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it quickly for us. From then on, it has been smooth sailing. We are very happy with this app and it’s support team.
Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.
Very helpful app. Even more helpful & active support team! We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.
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