Rating
4.8
feedback
197
chart
#3,851
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
6%
-
Less than a month
20%
-
Less than a year
41%
-
More than a year
26%
Reviews Summary
The reviews for the Orderify app are overwhelmingly positive, with users praising its ease of use, affordability, and effectiveness in offloading customer support related to order cancellations and edits. Customers appreciate the quick installation process, the power it gives them to make changes to their orders, and the time-saving features it offers. However, some users mentioned issues with the pricing being a bit high and the lack of a 'Cancel' feature in some cases. Overall, the app is seen as a valuable addition to Shopify stores, providing a better shopping experience for customers and streamlining post-purchase changes.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 21, 2024
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
Sept. 20, 2023
We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.
July 10, 2022
Just started using it but so far its really good. look foward to offering the editing option to my customers.
May 18, 2022
I'm very happy with the power it gives customers to make changes to their order. I'm just setting it up, but it's been smooth so far.
March 17, 2022
So far, I liked how easy it was to install. I also like that that customers can use this service, as part of my stores customer service.
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