Order Edit Customer Service

June 14, 2021

The unavailability of the 'Cancel' feature may sometimes turn out to be a downside to the online store. So, this app helps and is pretty convenient and easy to use for both in-store and uploaded themes.

Dec. 20, 2020

good app, do not understand why shopify does not have this feature already, while some customers reported that they still could not find how to cancel or edit and order it might not be clearly visible to customers.

Aug. 22, 2020

we wanted to enable order cancelling ad editing from customer side. but unfortunately shopify does not provide the same. hope this app will work well.

July 7, 2020

This seems like a very logical application that's hardly for the consumers as well as saves hassle for the owner.

March 23, 2020

I love this app. I think it should exist within shopify without an app. I think its a very basic necessary function

May 15, 2019

I used this app to provide my customers with the ability to edit and cancel the orders they placed.I liked the neat layout of the settings,this made very easy to use.

Feb. 7, 2019

I started using this app. Its a good app. one can buy after trial period gets over. its worth the money.

Jan. 10, 2019

I got this app for easy customer reordering. It is working well, but one thing I would change about this app is the 'Reorder' button on the account page. Rather than adding the items to your cart and bringing you directly to the cart page, I would prefer it opened up a popup that showed what items were in the order, then having an 'add to cart' button in the popup screen. This would help the customers remember what exactly they ordered without having to go to another page.

July 26, 2018

Setting it up now. So far so good.

July 16, 2018

Just dowloaded...so far looks good

June 12, 2018

I installed this app 3 months ago without realising it is best suited to high-volume merchants whose customer service assistants spend a lot of time editing and cancelling orders. I discovered it was not really applicable to my business (at least at the moment) so I uninstalled it, and Dave was kind enough to refund my app fees.

May 17, 2018

What we don't like about this app is that so many payment platforms do not integrate with Shopify, for example STRIPE, that we had to disable the automatic refund function and now need to manually refund all orders. However, that is a problem that needs to be fixed first at the Shopify level. And until that happens, this app is a good option for businesses looking to give their customers more control over their orders.

Feb. 27, 2018

This is a verygood and helpful tool to make the customer thrusted experience.

Dec. 14, 2017

Would be useful for high no of orders cos u can't be doing manually for all.

Oct. 10, 2016

So Far it looks great, and it will remove a lot of headache for me, thanks for a good App

May 15, 2016

App works well however, the html code shows in the email. Followed instructons directly as given, but very nice app..