KawaiiZodiac review for Order Edit Customer Service

June 5, 2021

This is a really useful app. Being able to allow customers to edit or cancel the order saves a lot of time for us filtering and responding to emails. When customer cancels an order, Shopify order page will reflect the cancellation correctly. Your customer will receive an email confirming cancellation and you will receive an email notifying which order was cancelled. This email is crucial if you are using certain third party fulfillment app as you will need to manually cancel the corresponding order at the app's order dashboard. I had good experience with their support team as well when resolving some issues I had.