Order Edit Customer Service
Let customers edit, cancel and reorder orders instantly
Rating
4.6
feedback
199
chart
#4,820
All reviews
Rating Breakdown
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June 12, 2018
I installed this app 3 months ago without realising it is best suited to high-volume merchants whose customer service assistants spend a lot of time editing and cancelling orders. I discovered it was not really applicable to my business (at least at the moment) so I uninstalled it, and Dave was kind enough to refund my app fees.
May 25, 2018
Just downloaded...so far so good! I'm excited to seeing it in action. Love the value it provides to the end consumer.
May 14, 2018
This app is really helpful! Its functions should actually be offered by Shopify itself. This is a must have app.
May 17, 2018
What we don't like about this app is that so many payment platforms do not integrate with Shopify, for example STRIPE, that we had to disable the automatic refund function and now need to manually refund all orders. However, that is a problem that needs to be fixed first at the Shopify level. And until that happens, this app is a good option for businesses looking to give their customers more control over their orders.
April 19, 2018
Great experience with Orderify! Highly recommended; wouldn't run our shop without it!
March 30, 2018
Wow, It's super cool, It uplifts the brand value and trust, which are the the most concerned from the customer point of view. The instructions for installation are pretty cool. I would like to see the feedback from our customer and then try to give more inputs. For Https://PinKart.in/collections From Promising Deals (Promsdl LLC), WA, USA. [email protected]
March 28, 2018
Works wonderfully and is customizable. I liked the setup instructions as they were very helpful.
March 21, 2018
A very valuable asset to every ecommerce store for improved customer service and enabling easier future sales. I am very surprised this isn't an "out of the box" feature from Shopify!
March 15, 2018
Excellent app that adds valuable time-saving features that are very well thought of. It makes both mine and my customers life much simpler. Reduces friction and makes customers feel more in-charge. It may be counter-intuitive to allow customers to cancel orders so easily but, in the end, it works the other way around. It reassures them that we're not out to get their money.
March 15, 2018
Seems sweet! This is exactly what I was looking for. Orderify, if you are reading this, is there a way I can send a text message to my customers and ask them if they would like to reorder and send them a link to the reorder page? Thanks! website is www.localsownmarket.com with the simple theme
March 14, 2018
Im still going threw the set up process but this seems like a good app and I think this will be a great tool for my store
March 11, 2018
I can't believe this isn't standard Shopify functionality. Takes ten minutes to setup (longer if you want to fine tune and tweak to your liking). Recommended.
Jan. 8, 2020
App allows customers to cancel orders even if you don't allow "cancel" as an option to them. If a customer simply clicks "edit" order, the original order cancels, the customer then has to edit their order as well as go through the entire checkout process again thus allowing them to abandon cart negating the option to not allow customers to cancel orders.