OrderLogic ‑ Min & Max Limits

Thanks so much for giving us the opportunity to investigate this. Conflicts with other apps do happen sometimes we will always try our hardest to identify the cause and find a solution when we can. We treat these issues at top priority and will try to respond as quickly as possible and at a time that works best for you.

Hi. Sorry to hear you had issues. We have designed OrderLogic with a failsafe such that if anything ever goes wrong, we'd rather allow orders we shouldn't than block orders we shouldn't. We had a short outage this morning that is very rare for us. We don't think it impacted enforcement of limits on shops and only impacted editing existing limits, but there is a chance it impacted your shop to a greater degree. (Update June 1, 2020) We added support for the Buy Now button also known as Dynamic Checkout in mid May so you can start to use it now. (Not to be confused with the Buy Button sales channel which we've supported for quite some time. I think we're still the only app that supports that.)

Thanks so much for your feedback. We do have the ability to enforce a limit on a product tag in our Premium Tier, so if you tag for example 'limit1' on products from the X Collection you can limit it to 1 from that set. We found that far smother to enforce that a limit on a collection which might fail if our data on which products are in that connection lags behind.

Great. Thanks so much for your kind review.

So happy to hear its working well for you. Thanks for the positive review. You made our day!

Hi. Sorry to hear you're having trouble. There appears to be a conflict with a Sticky Cart app you're using https://apps.shopify.com/sticky-cart-by-qikify. We'd be happy to try to work with them or find another solution if you'd like to give us another try. We can often find solutions for these kinds of things if you reach out for help. As we investigated this, we saw that you had the same problem with a competitive app. If you need a solution for this, we're ready to help you. - Shane

I'm so pleased to read this. Thanks so much. We're driven to help merchants succeed in any way we can, so it brings me immense joy to know our app and support have met your needs. Please let us know if there's anything else we can do for you.

Sorry to hear you didn't receive our response. You reached out 4 days ago on Saturday morning and we responded the same day on Saturday evening. We don't know why it didn't reach you. We mentioned in our response that we detected an incompatibility with an app you're using called Advanced Pre-Order. We also mentioned that we don't yet work with Dynamic Checkout buttons which your theme uses, and provided instructions for how you can disable those. But we are working to add support for Dynamic Checkout. Update: We investigated our outgoing support emails in Zendesk. Although everything appears to be set up correctly there, we are also seeing some issues with emails failing to be delivered. We're working with Zendesk on this. Very sorry. We did respond to you fairly timely and we didn't know until your review that the message may not have been delivered. Update 2: The issue we saw in Zendesk has to do with email we initiate from there, not user initiated emails we reply to. So we're still at a loss for why this message failed to reach you. Can you look in your spam folder and let us know if you find it there? The email is properly authenticated so it shouldn't be going to spam, but it might.

Thanks so much for the kind review. Please reach out if you need anything else from us.

Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about OrderLogic. We’re here for you anytime.

Thanks so much for your review! I sent a response to your support ticket with a very small theme snippet you could include to disable OrderLogic. Thanks also for reporting the issues you're facing in our app admin on iPad. We're taking a look at iPad now so we hope to get you some improvements there soon.

Thanks for your review. We're glad we could help. Let us know if you need anything else.

Awesome. Glad we could help up. Thanks so much for the review!

Glad to hear it's working well for you. We're always happy to help out if you need anything.

There are some apps out there that send customers directly to checkout and bypass other apps efforts to take an action before checkout. We can almost always identify which app it is. Sometimes we can come up with a simple fix. More reliable fixes depend upon working with the developers on the other apps. We advised this merchant of the app that caused the incompatibility but never heard anything back.

So sorry to hear you've run into trouble with OrderLogic, and we understand how frustrating it can be to have to reach out to a customer if an order isn't right. Sometimes there are incompatibilities with an aspect of a theme or with other apps installed on your shop. Sometimes we can fix it easily. In this case, you have an app installed called Ultimate Special Offers by Pixel Union, which appears to direct the user to checkout despite our attempts to stop that. At present their app and ours are incompatible. We'd be happy to try to reach out to them and work with them to add OrderLogic compatibility into their app.

Very sorry we couldn’t get back to you fast enough. We have 3-full time engineers distributed across the globe and try to respond as fast as we can, but don’t always respond within 4 hours such as in your case. The engineer in your time zone was sick that day. We did look into our logs and it appears your request wasn’t reaching our app for some reason. We’d be happy to reset your trial if you want to give us another try, and we’re sure we can resolve this issue if you give us a chance.