Ordertracker ‑ Track & Upsell
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This is a very useful app; I use it every day for my trades.
Thanks for the review!
Great app!
Thank you.
Thank you very much for using Ordertracker.
Good app! Highly recommend only if there was a way to edit more on tracking page on store template. 9/10
Thanks for the review! Tell us which parts you'd want control over and we'll factor it in.
We had a very disappointing experience with Order Tracker. We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value. However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team. We attempted to contact support via both the in-app chat and email but have still not received no response. We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault. A sync issue updated tracking on historical orders and triggered notifications on old, completed orders. It was system-generated and unintended, unrelated to your trial limit. We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again. I also apologize for the slow support reply.
Great application. I like using it.
Thanks for the review! Glad it's working well for you. Anything you need, just reach out.
MUY BUENA APP!!
¡Gracias por la reseña!
Works well and consistently for tracking orders. Ui integrates well into existing store theme and colour schemes
Thanks for the review!
The free plan became worse than any other app lol
Hi there Thank you for your feedback! We recently reduced the price of all our plans by 40% to make Ordertracker more affordable for everyone. The free plan is now meant for testing the app’s features before choosing a paid plan. If you’d like to give our full version another try, we’d be happy to offer you a 60-day free trial — just reach out to our support team and we’ll set it up for you right away. We really appreciate your input and hope to improve your experience with Ordertracker.
App muito bom! Está me ajudando demais em questão de pedidos de clientes e etc. Recomendo muitooo!!
Muito obrigado pela recomendação! Que bom saber que está ajudando com os pedidos. Qualquer coisa, é só chamar.
O app é ótimo e tem muitas funcionalidades, além de melhorar a experiência do cliente também ajuda muito no controle de pedidos. Recomendo!
Obrigado pela recomendação! Estamos por aqui para o que precisar.
Estamos usando este app em nossa loja Shopify e recomendamos para quem trabalha com produtos físicos. Ele proporciona uma experiência clara e organizada, permitindo que nossos clientes acompanhem as informações do pedido com facilidade. Vale muito a pena!
Obrigado pela recomendação! Deixar o acompanhamento claro para o cliente final é exatamente o que buscamos. Qualquer coisa, estamos por aqui.
Ótimo aplicativo está me ajudando muito.
Agradecemos o feedback!
Que aplicativo bom sério, sua aplicação na minha operação será essencial, mantém os clientes ativos e uma boa interação pós venda
Obrigado! Precisando de ajuda para configurar, só chamar.
Excelente aplicativo! Uso ele em minha loja.
Obrigado pelo comentário!
A instalação foi super fácil e rápida, e a interface inicial parece bem intuitiva. O aplicativo transmite um ar de profissionalismo e confiabilidade.
Seja bem-vindo! Que bom que a instalação foi tranquila. Agora que está rodando, se tiver qualquer dúvida na configuração, é só chamar a gente.
Awesome app, worked perfectly for my needs.
Thanks for the review! Good to know it fit what you needed. We're around if anything comes up.
Este aplicativo foi altamente recomendado e me deu a confiança de que meus clientes se sentiriam confiantes de que receberiam seus pedidos com informações de rastreamento facilmente acessíveis na página inicial. Não tenho oque reclamar, simplesmente perfeito!
Muito obrigado! É exatamente essa a ideia, o cliente encontra o rastreio na hora e não fica na dúvida se o pedido está a caminho. Qualquer coisa, é só falar com a gente.
Nice app, clean, easy to use! I loved it!
Thanks a lot! Clean and easy to use is exactly what we were going for, so that's good to hear.
This Shopify tracking app is excellent! Easy to set up, customizable, and keeps customers informed with automated updates. It supports multiple carriers and has improved my customer satisfaction. Highly recommend!
Thank you for the review! It's great to see that playing out on your store.
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