SC Back in Stock Restock Alert
Get Instant Notifications for Back in Stock & Restock Items
Rating
4.6
feedback
164
chart
#2,174
All reviews
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Feb. 11, 2025
They don't integrate with category level, no one is going to click a product that says out of stock on category level.
Feb. 5, 2025
Been paying $5 a month for years only to figure out that they have sent 0, yes ZERO, messages all of these years. 6,000+ messages have been pending. I expect them to reach out to me in this case and explain there is an issue instead of me having to figure out that thier app is not working. I am sure they will claim that I didn't do setup correctly or didn't do some action but why take my money all of these years and do nothing to help me?
Hi there, We sincerely apologize for the frustration you’ve experienced. We have issued full refund for the months you've been charged. We also want to resolve any issues you've faced, but we couldn’t find any record of your store reaching out to our support. We’d appreciate if you check your email so we can figure out what had happened. Kind Regards, Th SC Team
July 12, 2023
This app is fine if you just want to send manually and to your whole list. I have used it for years and years. Lately I've been wanting to send automatically or in batches, but this app isn't working well at all. The system actually sent 150 people a notification, when there was just one item added to stock. Big mistake that cost me thousands in revenue. I reached out and the developers were working on it for days, but they never found the solution. Then, this happened again! That's why I'm leaving for now.
Feb. 27, 2021
I was charged $5 immediately after installing the app, but the app did not take effect in my store. I have deleted it.
Hi - thanks for your review. It appears that you already installed the app at an earlier date, which is when the free trial was used. Our support team have been in touch to sort the issue you mention about the app not taking effect - if you do not want to keep the app we can offer a refund. Best Eastside Co
June 11, 2019
We were excited about the SMS features BUT in testing the SMS feature texts are not being received on phones using Spring & T-Mobile & Google Fi. Tech Support has NOT been able to fix or isolate this issue.
May 28, 2019
Paying peanuts for the app so don't be surprised if you're getting lukewarm support. I've asked for help to customise the email notification. Also asked if we can receive a test email. The out of stock form is also not appearing on selective product pages. Took them 5 days to tell me to clear browser cache and use my own CSS stylesheet to customise the form. Well done, East Side Co.
Hi Good Dog People I'm sorry you felt our support wasn't you were expecting. I've reviewed the email correspondence with our support team - the latest email from us was this morning, and it looks like it resolved the questions you had. If you need any further help or have more questions, just reply to the latest message. Kind regards Eastside Co
June 27, 2018
Developer installed the app and I am currently sitting with NO add to cart button on any of my product sales pages losing sales by the minute. PLEASE SOMEONE CONTACT ME TO FIX THIS ISSUE, I HAVE CALLED AND EMAILED WITH NO RESPONSE.
Feb. 18, 2018
We started out absolutely loving this App and the great support. However, we had an issue about a month ago that we contacted them to urgently look into and haven't received a single reply. We have sent at least 4 follow up messages and still have not had a reply. Very disappointing; we are now looking into an alternative.