Exchanges & Returns by Outvio
Exchanges, returns, shipping and tracking for Shopify.
Rating
4.8
feedback
32
chart
#2,068
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April 15, 2024
Albarán de salida para los transpotista de manera super fácil conteniendo información de los paquetes enviados a cada cierre del día. yuda a evaluar los transportistas con información sobre los envíos, precios inidencidas y tiempos de retraso
April 9, 2024
Plataforma super practica, buscan solución para todo tipo de incidencia con transportistas (desde que ya integrados). El soporte es lo mejor, super rapido y preciso, unos cracks.
Jan. 8, 2024
Plataforma de automatización de procesos para ecom muy práctica y resolutiva. Ahorro de tiempo del equipo de preparación de pedidos y atención al cliente. Muy buena atención de Jennifer para solucionar cualquier incidencia o duda.
Dec. 20, 2023
BRUTAAAAL! PEDAZO DE HERRAMIENTA PARA AUTOMATIZAR LOGÍSTICA, FULFILLMENT..
Nov. 23, 2023
Estamos muy contentos con el servicio que ofrece Outvio. La app es muy intuitiva. La personalización de correos nos ha permitido crear una identidad única para nuestra marca. También el servicio de devoluciones es muy bueno y los clientes están satisfechos. Lo recomendaría 100%.
Nov. 22, 2023
Buena plataforma, el servicio de atención al cliente es muy rápido y eficiciente
Nov. 8, 2023
Estoy encantada con Outvio. Destaco la facilidad de integración con mi cuenta de shopify, la integración con todos los transportistas (una vez integrados, todos los envíos se tramitan con un solo click). Las pocas incidencias que he tenido las han solucionado bastante rápido por lo que el servicio es muy bueno.
Nov. 6, 2023
Outvio me ahorra muchas horas de trabajo. Toda la gestión de logística y las devoluciones han quedado automatizadas con esta App. Con un solo click mis pedidos quedan preparados en mi Shopify, registrados en las empresas de transporte, los clientes están avisados por correo de cada paso que da su pedido y además he obtenido ventas derivadas del retargeting que ofrece con los correos enviados a los clientes. Estoy muy contenta con la facilidad de uso y con el servicio que ofrecen.
Oct. 31, 2023
Solo tengo buenas palabras para Outvio. Ha sido la tool que me ha permitido independizarme de mi 3PL, ahorrar costes y aumentar mi servicio al cliente de manera radical. Tengo un control completo de lo que sucede ahora en mi almacén a nivel de envíos :)
Aug. 30, 2023
Herramienta 100% recomendable. Una vez te acostumbras es realmente fácil de utilizar. Increíble que una única herramienta pueda ofrecer tantas funcionalidades.
Aug. 22, 2023
Al principio teníamos nuestras dudas. Estuvimos valorando varias herramientas. Al final optamos por Outvio, y la verdad estamos más que satisfechos. El software ofrece muchísimo más de lo que aparenta. Os recomiendo a todos que echéis un ojo a sus funcionalidades. Tampoco tuvimos problemas con la integración. ¡Contentísimos!
July 6, 2023
It is a complete disgrace to work with this company, they have been stalling us for 3 months and they do not keep their promises, they bought 400 €, although we have not used the application even once, there was a problem in the integration in the application, the problem belonged to their own software. They said we would use 1 month as a gift and they cut the money for it. Their managers also do not keep their promises. A complete disgrace. We have spent 3 months in vain and they are too lazy to respond even by mail.
Thank you for your review and feedback! We understand you feel disappointed, but we have to stress that the reason you were unable to use our app was due to the nuances of your online business setup. You requested us to bypass some security measures that we have in place due to the fact of you connecting from a country (which is currently banned from our servers) different from the one your online store operates. Unfortunately we cannot do that and we explained that to you several times. As communicated previously, we proposed an easy solution you can take on your side that will enable you to use Outvio immediately without any issues. We are happy to have you back with us any time and will make sure you will get great value out of it, just get in touch any time. All the best.
July 3, 2023
I can highly recommend this app. Especially the support from Benjamin and Katrina! What stars they are!
June 22, 2023
La aplicación es super fácil de usar, muy intuitiva. Hace años que la usamos y apenas nos ha dado problemas. Calidad precio, inmejorable. La recomiendo completamente.
March 24, 2023
Hemos integrado la plataforma con nuestros almacenes y es nuestra base para la gestión de pedidos. Además, nos han añadido funcionalidades Ad Hoc para nuestras necesidades. Recomendable sobre todo para startups B2C.
March 1, 2023
They seem to target the somewhat bigger companies, software looks well designed and impressive functionality. It is far far more then a tracking app. It is streamlining the whole order, packing and fullfilment and after sales process with having a tracking and return page with their own unique URL. Having your courier accounts being used, getting instant shipping quotes and printing shipping labels directly from the app. This software does not come cheap, but compared with the high end software for this kind of functionality the price seems to be very good. Why only a 3 star rating? The trial they offer is not really a trial. Every time you want to try out a particular feature you get the message you have to upgrade to one of their plans, so it means you can not try it out in order to see if it fits your needs or if it is just overkill to your needs. This last bit was very frustrating. The courier we use the most was not included. They offered to include this courier on the basis that I commit myself to become a customer, again without having the opportunity to see if it fits my needs and to see if I really like to work with this software. And for post purchase upselling, this is not the right app, very limited. and for just getting a banner on the tracking page you end up being forced to choose the more expensive package, same with Multi Language support: only available on the more expensive package. I post this knowledge here so people are getting better informed about this software (pro's and cons) so they can make up their own mind instead of me having wasted a fair bit of time to find out if it is for me.
Hello and thank you for your feedback! It is true that Outvio is built to power big eCommerce retailers, but we are equally passionate about helping smaller and medium sized online shops operate with same efficiency and precision and we welcome everyone. Our FREE trial is indeed for the GROW plan and due to the nature of the services does not include the advanced features available on higher plans, but we do feel it does give a good overview of what is possible with Outvio and how the tool looks, feels and works in general. We understand there might be still questions and doubts, even after taking full advantage of our 14 day trial, which is why we are always happy to do a demo and walk our new users through any concerns they might have. In case you would like to have another look around or a personal demo-call where we can also highlight our other post-purchase upselling features, just get in touch!
Feb. 16, 2023
We have just started using Outvio and the beginning has been really smooth - starting from onboarding to the features they offer. We were mostly interested in providing easy tracking and returns process for our customers, however, we found out the amazing feature of SMS notifications, which serves our customers right. The branding part is superb, so we are excited to see how our business can improve even more!
Feb. 8, 2023
Outvio has revolutionized the way we handle fulfillment for our business. The app is equipped with all the necessary tools for successful order management and shipping, including real-time tracking, automatic tracking updates, and customizable shipping options. I particularly love the ability to connect multiple sales channels, including marketplaces and e-commerce platforms, to streamline the process even further. The app's interface is visually appealing and intuitive, making it simple to use even for those without a technical background. I appreciate the attention to detail put into the design, as it helps me to work more efficiently and effectively. What really sets Outvio apart, however, is their exceptional customer support. Whenever I have had a question or encountered an issue, the support team has been there to assist me promptly and professionally. They go above and beyond to make sure that I have the best experience possible, and I truly appreciate their dedication to customer satisfaction. Overall, I can't say enough good things about Outvio. It's the perfect fulfillment solution for businesses of any size, and I wouldn't hesitate to recommend it to anyone in need of an advanced and reliable app.