AEMBR review for Ownbase: Sync to TikTok Shop
Dec. 13, 2023
Due to own base not sending order fulfillment details back through to tiktokshop, the order was canceled two weeks after shipping the item and the customer was refunded. we are now out $60 plus the cost of shipping. TERRIBLE. would not recommend!
Hello, we take customer issues seriously, and always strive to provide excellent experience and service. The shipment tracking was not updated to TikTok Shop, because your order fulfillment on Shopify is using Sendle, and unfortunately Sendle is not a recognized shipping company by TikTok Shop. But regardless, we have fully compensated your monetary loss ($60 order value + $10.95 shipping fee) in a prompt manner. We would really appreciate your understanding and kindness if you can re-consider the App review. Please let us know as well if there is any further action that you need from us. On a side note, we have also made an improvement to notify users if the shipping company is not recognized by TikTok Shop when fulfilling the order on Shopify.
