Ownbase: Sync to TikTok Shop
Real-time product, inventory, and orders sync with TikTok Shop
Rating
4.6
feedback
22
chart
#1,197
All reviews
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Dec. 30, 2023
A lot of my products are very well in stock, as soon as I upload them they are out of stock on Tiktok Shop?? Why is this happening...
Hello, the inventory for TikTok Shop is based on the selected Shopify location on your Ownbase Setting. We checked you have multiple Shopify locations, and some of your products do not stock the inventory at your selected location for Ownbase (but it might be stocked at other Shopify locations), therefore it's set as out of stock on TikTok Shop. We have sent email to you to share the details, but haven't heard back from you. Kindly check your email or reach out to us, so we can help guide you to set the right setup for your shop.
Dec. 13, 2023
Due to own base not sending order fulfillment details back through to tiktokshop, the order was canceled two weeks after shipping the item and the customer was refunded. we are now out $60 plus the cost of shipping. TERRIBLE. would not recommend!
Hello, we take customer issues seriously, and always strive to provide excellent experience and service. The shipment tracking was not updated to TikTok Shop, because your order fulfillment on Shopify is using Sendle, and unfortunately Sendle is not a recognized shipping company by TikTok Shop. But regardless, we have fully compensated your monetary loss ($60 order value + $10.95 shipping fee) in a prompt manner. We would really appreciate your understanding and kindness if you can re-consider the App review. Please let us know as well if there is any further action that you need from us. On a side note, we have also made an improvement to notify users if the shipping company is not recognized by TikTok Shop when fulfilling the order on Shopify.