Ownbase: Sync to TikTok Shop

Hello, the inventory for TikTok Shop is based on the selected Shopify location on your Ownbase Setting. We checked you have multiple Shopify locations, and some of your products do not stock the inventory at your selected location for Ownbase (but it might be stocked at other Shopify locations), therefore it's set as out of stock on TikTok Shop. We have sent email to you to share the details, but haven't heard back from you. Kindly check your email or reach out to us, so we can help guide you to set the right setup for your shop.

Hello, we take customer issues seriously, and always strive to provide excellent experience and service. The shipment tracking was not updated to TikTok Shop, because your order fulfillment on Shopify is using Sendle, and unfortunately Sendle is not a recognized shipping company by TikTok Shop. But regardless, we have fully compensated your monetary loss ($60 order value + $10.95 shipping fee) in a prompt manner. We would really appreciate your understanding and kindness if you can re-consider the App review. Please let us know as well if there is any further action that you need from us. On a side note, we have also made an improvement to notify users if the shipping company is not recognized by TikTok Shop when fulfilling the order on Shopify.