Ownprint: Print on Demand
Print on Demand Jewelry Products. Fast fulfillment & Shipping
Rating
3.8
feedback
27
chart
#2,557
All reviews
Rating Breakdown
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Feb. 29, 2024
I couldn't be happier with Ownprint! Their customer service has been remarkable so far. I also ordered samples for my store & am thrilled with how they turned out. They were better than the mockups & the timing of all of it was wonderful. I am VERY confident that my customers will also have an excellent experience. I am excited about our new relationship with OwnPrint. Absolutely has exceeded expectations so far.
Jan. 8, 2024
I am incredibly disappointed with Ownprint. The customer support was bad, the user experience was frustrating, and there were significant delays in shipping. To top it off, they don't ship to all countries as promised. A regrettable experience overall.
May 16, 2023
I will start with saying 5 stars is not enough. If I could give more I would. OwnPrint has been wonderful to work with, there are tutorial videos as you progress, their products are great quality and you cannot beat the prices, my integration with Shopify was very easy, in addition there is Alex who is the best customer support I have ever delt with. I have had so many questions and sent so many emails if I were Alex I would be tired of me by now. But that’s not the case, his responses are alway so uplifting and friendly! I was looking to provide a product that could mean something, I didn’t want just any product, I researched laser engravers for months and somehow stumbled upon OwnPrint. They have really taken my vision and made it a reality and I think they can do the same for you. Being able to provide such a heartwarming product makes me incredibly grateful for the opportunity. I highly recommend using own print and look forward to the growth between both of our businesses. -S.C.-
May 16, 2023
I want to take a moment to share my experience with OwnPrint, particularly with regards to their outstanding support and seamless integration with Shopify. From the moment I started working with OwnPrint, Alex, my dedicated contact, has been there every step of the way, guiding me and answering all my questions. One aspect that truly impressed me is the uploading process. It is incredibly user-friendly and intuitive, making it a breeze to add my designs and products to their platform. The integration with Shopify is seamless, ensuring that my inventory stays updated and orders flow smoothly between the two platforms. But what really sets OwnPrint apart is their incredible support. Anytime I faced a challenge or had a query, Alex and the support team were there with prompt and thorough assistance. Their responsiveness and willingness to go the extra mile have been immense in ensuring a positive experience. I highly recommend OwnPrint to anyone looking for a reliable supplier. Their integration with Shopify, combined with their exceptional support, has made my journey as a business owner much easier. Thank you, Alex, and the entire OwnPrint team, for your dedication and commitment to customer satisfaction. Overall, I couldn't be happier with my experience with OwnPrint. They have exceeded my expectations in every way and have become an invaluable partner in my business journey.
May 9, 2023
I would definitely recommend Ownprint - the products are beautiful and everything is customizable. You can design your own message cards - this was my priority besides the product itself! The samples i ordered have good quality and the engraving is perfect. At first i had a lot of questions, but Alex always answered every single one of them and responds very quick! If you are sitting on the fence- give it a try, you´ll not regret it!
March 26, 2023
We recommend to work with Ownprint. The jewellery is of very good quality and the engravings are beautiful, our customers love them. The support from Alex is awesome, questions are answered and problems are solved very quick and in a friendly and very kind way. You can create your own mockups with the templates from Ownprint and everything is explained very well. The app itsself also works fine.
Thank you for your review. We are happy to be your print on demand supplier!
March 23, 2023
I've wanted to have my own personalised jewellery store for some time but always felt overwhelmed by the technical stuff. I did some research and found Ownprint. I decided to give it a go and I'm so pleased that I did! It's only been a few days since I built my Shopify store using Ownprint's app integration and I still have some work to do, but I wanted to write this review to encourage others to take the plunge with Ownprint. As expected, I've had many questions and Alex has responded to them all in a very courtious and timely manner. I feel confident that my business will grow with the help of Ownprint.
Thank you for your review. We are happy to be your print on demand supplier!
March 21, 2023
There are very different opinions here regarding Ownprint and I would like to share my experience so that it may help one or the other to make a decision. Yes, there was a phase where support was not as present as it should be, but that was only a phase and was due to certain processes that can happen and where resources had to be bundled elsewhere. I wasn't thrilled at that moment either, but could understand the situation. However, Ownprint, especially Alex did not let me down and in the meantime I can say that no empty promises were made. The support is good, I sometimes get an answer even late in the evening and it is always very friendly and solution-oriented. Openness and honesty are particularly important in business relationships, but this is not always the case. I feel I am in good hands here. The products are flawless and orders are shipped extremely fast for POD products in my opinion. In some circumstances, an order is with the customer after 2 to 3 business days. Keep up the good work Ownprint and thank you for support!
Thank you so much for taking the time to share your experience with us. We are happy to be your print on demand supplier!
March 3, 2023
This print on demand jewelry app was very difficult to use and doesn't properly sync with my Shopify store. The platform overall needs improvement.
-if you encounter any difficulties just reach out to our support team and we will always help you out in a timely manner -our app integrates with Shopify seamlessly if our simple product import steps are considered -there is definitely room for improvement, we are working on it, thank you!
Feb. 27, 2023
Ownprint has worked extremely well for us! I love Alex and the whole team and we have never had any issues with communication. Every problem relating to syncing products and fulfillment has been fixed and their team takes time every day to answer our messages. Furthermore, their product quality has been overall good and our customers are really happy! We have had amazing feedback from customers about the detailed engravings and fast fulfillment and shipping times. Would definitely recommend!
Thank you so much for taking the time to share your experience with Ownprint. We are happy to be your print on demand supplier!
Feb. 6, 2023
Thank you so much for all your support, I'm really happy with this app and would really recommend!!! :)
Thank you for your review!
Feb. 6, 2023
I ABSOLUTELY LOVE OwnPrint. I work with other POD suppliers as well, but in my experience, OwnPrint is the best. Here's why: customer service. Alex and his team have worked with me to make sure my customers are happy. They've been extremely flexible and accommodating and their products are fantastic. I'm very happy I found them!
Thank you so much for taking the time to share your experience with Ownprint.
Jan. 16, 2023
This app is a nightmare. I am quite surprised that the overall rating is not 0. 1. Extremely slow production time. They do not accomplish the production times that they promise (Even they corrected it already) 2. Out of stock products without warning for weeks. 3. Orders getting sent to incorrect ZIP codes 4. Non existing customer support 5. Sometimes orders does not get sync to their dashboard and sometimes they don't get sync back to Shopify. Making impossible to know if the order is ready, shipped, delivered or what. In general, great idea, but because of the execution makes it almost possible to run any kind of business or order with this company. Approximately 50% of our tickets are coming from this app, when it does not even represent 10% of the orders.
Dear Borja, Thank you for taking the time to leave your feedback. I am deeply sorry for the terrible experience with Ownprint during the past 2 months. During the busy holiday season, our production and support times were not up to our usual standards and we take full responsibility for this. We have since then taken steps to address this issue, and are back to our normal 2-4 business day production times. Additionally, we always communicated with you regarding any out-of-stock products, however, we understand that we can do better in that aspect. We will make sure to stay on top of the stock situation to ensure that this does not happen again in the future. Regarding the incorrect ZIP codes, our system syncs all orders automatically from your Shopify store, including the postal code. The labels are created automatically so there is no room for errors, unless the customer adds the wrong postal code. If any of your orders get delivered to the wrong postal address feel free to reach out to our support team and we will help you out! We understand that some of the orders did not sync to the system, however, this was due to the fact that our guidelines were not followed and settings were changed, which I have personally advised against. In terms of customer support, we are now back to our normal levels and are fully staffed to assist with any issues you may have. We appreciate your business and would like to assure you that we take all feedback seriously and will continue to work on improving our processes to provide the best possible service to our customers. Please do not hesitate to reach out to us if there is anything else we can do to help. Best regards, Alex
Jan. 13, 2023
There are too much to say but if one word can describe this app, then it would be "WORST". Here's the breakdown of why: 1. Their system DOESN'T sync correctly with Shopify, this means some of the order won't show off on their system so they won't process it. 2. Their communication is HORRIBLE, they have been UNRESPONSIVE for weeks now. 3. Some orders have been queueing for tracking for months. I have some orders from November with no tracking. FYI, we paid for it already. 4. The product quality is as BAD as their service, it breaks down easily. Impact: Our customers are ANGRY, our reputation is RUINED, our team is ANXIOUS. It's adding more headache than relief. Suggestion: DON'T EVER THINK TO WORK WITH THEM
Dear Borja, Thank you for taking the time to share your experience with us. We apologize for any inconvenience or frustration you may have encountered. We take all feedback seriously and strive to provide the best possible service to our clients. We would like to address some of the points you raised in your review. Our system is designed to sync correctly with Shopify if our product import guidelines are followed. Unfortunately, it appears that you were using an app that is not supported by our current app, and made changes to the settings that I have personally advised against, which resulted in some of your orders not syncing to our system. With regards to communication, we acknowledge that we fell short during the busy Q4 season due to being understaffed. We take full responsibility for this and apologize for the inconvenience it may have caused. However, we were in close communication with you, and were aware of the situation as we had each other's personal phone number for direct communication. We can confirm that your orders from November were fulfilled and shipped with tracking numbers. However, as mentioned, due to the changes made to the settings that we advised against, this may have affected the fulfillment process. We stand by the quality of our products and we value both your and your customer’s experience. We are proud to say that the majority of our customers are satisfied with the product quality. However, if there is ever an issue with the product, or your customer is dissatisfied, we will always reproduce and reship it at our own cost. We appreciate your feedback and take it seriously. If you have any further concerns or issues, please do not hesitate to reach out to us directly. Best regards, Alex
Jan. 3, 2023
Would put -5 stars if I could. TLDR: 15+ days and order still hasn't been processed to ship, they also don't reply. I was SO excited about Ownprint, fast shipping, Etsy integration coming soon, and customizable products, say less! But what a let down, on their site it states that processing was extended to 2-4 days in Q4 rather than the 1-3 days, no biggie I get it, the holidays, supply chain issues etc. Around 7 days after I placed my order it still hadn't shipped, so I fill out their support form, no answer. After 9 days I find their direct email and ask for an update, no answer. It has now been 15 DAYS and even STILL the order hasn't ever shipped. After so long what do you tell customers? By now they expected to have item in hand already, yet it hasn't even shipped.
Dear valued customer, We are deeply sorry for the negative experience you had with our services. We take full responsibility for the delays in processing and communication that you have faced, which resulted from the challenges that we faced during Q4. We were short-staffed, which led to delays in fulfillment and communication, and we are sorry that this had a negative impact on your experience. We have since taken steps to address the issue, and we have worked hard to improve our services to ensure that we can deliver quality products and timely communication to our customers. Regarding your order, we understand how frustrating it must have been to wait for so long for it to be shipped. To clarify, we refunded your order and shipped the product at our own cost as a way of saying sorry for the inconvenience and frustration caused by the delays in fulfillment and communication. We acknowledge the importance of timely delivery and open communication with our customers, and we are committed to providing better service!! We would like to apologize once again for the inconvenience that we have caused you, and we hope that you will give us another chance to provide you with a better experience. Best regards, Alex
Dec. 17, 2022
I wish I can give a 0 review. These 5 stars review led me to use this pod app and it has been a mess! The "Live support" is non-existent and I have emailed their support multiple times. I have yet to get any reply. They state that they fulfil in 1-3 business days and yet it has been 7 days and my orders are stuck on "Unfulfilled" I hope someone reaches out to me because it has hurt my business. To anyone thinking of this app, STAY AWAY!
Dear Luerer, We are sorry to hear about your experience with our service. We acknowledge that we had some issues with our production and support times during the past Q4 period which led to delays in fulfillment and communication, and we apologize for any inconvenience this may have caused you. We also apologize for the delay in our response to your support requests. As for your specific order, it was produced and shipped at our own cost as a way to express our apologies for not being able to fulfill it on time. We always strive to provide excellent customer service and we are continuously improving our processes to avoid similar situations in the future.
Nov. 9, 2022
Had an initial issue with the connection but sorted out very quickly. Good communication. Nice platfrom. Looking forward to using this in our range
Hi there, thank you for your feedback! Sorry to hear you were experiencing issues logging in. I just checked with our dev team and for some reason, your email provider kept voiding our email requests. Our team verified your email manually and now you should be able to log in. PS: If you have any other issues just reach out to our support team, we're always happy to help!
Aug. 25, 2022
An excellent and super useful app if you are looking for a reliable jewellery supplier. The customer support from Alex is also great who is very helpful.
Thank you so much for your feedback!
June 14, 2022
This is probably the best jewelry print on demand supplier I have used. The products are great quality and customer support is top notch. Also a shoutout to Alex for the active support and help
Thank you for your review!
April 25, 2022
This Service is the absolute dream of every dropshipper. Shipping worldwide, good prizes and most important: a supply chain and customer service you can always rely on. Big thanks to Alex who is always supporting his customers.
Thank you so much for your review!