One Earth BCN review for Packlink PRO Shipping Platform

2 / 5

May 14, 2020

Packlink offers really good shipping prices which is really the only reason I use it. I don't think I have ever had a easy time using either the direct website or the app. Often labels don't generate to print or almost all do but you have to find the ones that don't under a different section and sometimes wait until the next day before the support have fixed them which means you are cutting it fine for next day pick up. Numerous times I had double labels which I had to cancel after paying. I was happy it was finally integrated with shopify as I had left to use a different app to save time but upon returning I realised there are still lots of problems with it. After selecting the delivery services, I couldn't change them as a popup offering support had no delete button and covered the whole page so I had to change it within the website. A few days ago, the app completely stopped working so I uninstalled it and when I tried to reinstall it, it said page not found... several days later it still says that. I am in the queue again to talk to support but I am number 30 something and last time after waiting an hour, I started doing other things on my laptop only to recieve an email telling me that I had missed the chat as it doesn't seem to make a noise so you have to be constantly checking. Honestly, the only reason why I am giving it two starts is for the prices. It has caused me so so much stress and wasted hours and hours of my time. I think it might be worth it to pay slightly more for a much better application.

Using app

21 days

Total reviews

6

Average rating

4.5

Developer Reply

Thanks for your review, an agent will call you tomorrow in order to give you a support and explore the issues reffered on your review. We had some trouble with our app few days ago buyt our team solved them.

Packlink PRO Shipping Platform for Shopify
Packlink PRO Shipping Platform
4.6 star
951 reviews

Multicarrier Shipping Solutions for eCommerce and Marketplaces

Shopify App Store