Packlink PRO Shipping Platform
Multicarrier Shipping Solutions for eCommerce and Marketplaces
Rating
4.5
feedback
953
chart
#191
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
17%
-
Less than a year
54%
-
More than a year
23%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of use, helpful customer support, and cost-effectiveness for small shipments. Users appreciated the integration with Shopify and the ability to add additional shipping methods. However, negative feedback focused on issues with generating return labels, difficulties with specific carriers, and challenges with customer service when dealing with lost packages and insurance claims. Some users also mentioned limitations imposed by Shopify on the app's functionality for free users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 2, 2025
Todo bien excepto cuando quieres generar una etiqueta de devolución, que no puedes hacerlo desde esta app.
Dec. 12, 2024
Op jullie informatie-pagina staat dat er kan geleverd worden met GLS. We hebben de registratieprocedure doorlopen, en we kunnen die dienst niet vinden ...
Dec. 3, 2024
To get this kind of app for free, for small, low cost shipments is brilliant. If you are sending highly expensive goods or services and need quality customer service - maybe use a paid for platform. Packlink Pro is excellent if you are just getting started. Recommend!
Nov. 21, 2024
Package worth 3500 euros lost 4 months ago, no information. After two weeks, they just closed the ticket. Since then I've been desperately trying to get reimbursed for the insurance I took out (I paid extra for this insurance): nobody answers. We end up talking in a chatbox that says it will put us in touch with the right team, but we're never put in touch with anyone. No response by e-mail either, it's simply scandalous!!
Nov. 5, 2024
Assistenza assolutamente impeccabile, ho fatto una richiesta di info per capire se potevo utilizzare o meno una funzione senza avere l'abbonamento PRO e sono stata ricontattata dopo poco a conferma che potevo farlo ma serviva una procedura. Il ragazzo che mi ha contattato è stato con me diverso tempo al telefono per accompagnarmi interamente nella procedura finchè non abbiamo risolto tutto, davvero apprezzata tanta cura grazie! L'app mi sta permettendo di aggiungere un metodo di spedizione aggiuntivo (locker) direttamente dall'app packlink PRO
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