Elizabetta Europe review for Packlink PRO Shipping Platform

Sept. 29, 2020

This is the only app I could find that offers all the courriers I need (Mondial Relay, UPS, Colissimo, DHL...) where I could use their account, not my own account, so as to get the best discounted rates. I also like the fact that I am not charged a monthly fee, there is no limit to monthly packages... you just simply buy the labels from Packlink, no other charges. I was assigned an account manager, Antoine, who has helped me via phone and screen sharing multiple times to set things up. What other app gives you a mobile phone number of your personal account manager to call if you need help?! Really great customer service. Only things that could be improved: importing the order number from Shopify would be really good, and it is something every other app does. you import all other data from Shopify, so this should not be too hard and would make it much easier for merchants to match orders. Also being able to print the packing slip, not just the label, would be a cool addition. Overall, very happy with this app!