Parcel Panel Returns &Exchange
Parcel Panel Returns and Exchanges App & Shopify Returns App
Rating
4.9
feedback
384
chart
#782
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
36%
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Less than a day
22%
-
Less than a month
30%
-
Less than a year
72%
-
More than a year
1%
Reviews Summary
The reviews for the ParcelPanel Shopify App are overwhelmingly positive, with users praising the quick and efficient customer service provided by the support team. Customers appreciate the ease of use of the app, especially in managing returns and exchanges, and highlight the seamless integration with Shopify. The app is described as a game-changer for improving customer satisfaction and operational efficiency. Users also commend the responsiveness of the support team, mentioning specific agents like Zessa, Donna, and Jessica for their helpful and prompt assistance. Some users mention minor issues like the need for more personalization options or manual settings for notification emails, but these do not detract from the overall positive experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 17, 2025
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations. Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!
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