ParcelWILL Returns & Exchange
Returns and exchanges that bring in profits by ParcelPanel
Rating
4.9
feedback
421
chart
#936
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
37%
-
Less than a day
23%
-
Less than a month
18%
-
Less than a year
18%
-
More than a year
3%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer service and quick support provided by the team. Users appreciate the ease of use and user-friendly interface of the app, making the return process smooth and efficient. The support team, including members like Donna, Zoey, Cecilia, Vessa, and Jessca, has been highlighted for their professionalism, quick responses, and helpful guidance in setting up the app. Some users also mentioned that the app saves them time and reduces their workload.
Highlights
Review RSS Feed
All reviews
March 11, 2026
This app is ok but does have a few flaws that make it a dealbreaker for us (may not be for you). We've been using this app for 3 months now and have processed hundreds of returns with it. We deal with a lot of large quantities with our products. Customers almost never just order one item. It's usually 10-70. So with returns, customers may request to return, say, 15 items. We approve the return and they ship the return to us. We open the box and we count 12 items in the box instead of 15. This app has no way to adjust the return quantity if the number returned doesn't match the number requested (this was confirmed with their support). We end up having to calculate the math on the refund amount manually, and that's time consuming (plus prone to errors). Unfortunately, our search for the perfect return app continues.
Hi Team, Thank you so much for your review. Every user's feedback is incredibly important to us, and we truly take it as motivation to keep improving our product. We've now optimized the feature you mentioned and have successfully released the update. Have you had a chance to try it out yet? Our team has already connected with your team. We're happy to provide a detailed walkthrough of the new features. We hope our efforts can be of great help to you! Thank you so much for your feedback! Best regards ParcelWILL Returns Team
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