Parcel Panel Returns &Exchange
Parcel Panel Returns and Exchanges App & Shopify Returns App
Rating
4.9
feedback
629
chart
#923
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
13%
-
Less than a month
18%
-
Less than a year
44%
-
More than a year
0%
Reviews Summary
The reviews for the Parcel Panel Returns & Exchange app are overwhelmingly positive, with users praising the excellent customer service and quick support provided by the team. Many users highlighted the ease of use of the app and its effectiveness in streamlining the returns process for Shopify stores. The support team, including individuals like Zessa, Donna, and Jessica, received specific mentions for their helpfulness and responsiveness. Users also appreciated the free plan option for new store owners and the user-friendly interface of the app. However, there were a few mentions of the app not being very user-friendly and some suggestions for improvements such as more personalization options and increasing the number of allowed returns for the free plan.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 17, 2025
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations. Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!
April 17, 2025
The product is simple and easy to use, with all functions meeting our needs, and the customer service support is very fast.
April 9, 2025
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