Rating

4.9

feedback

626

Reviews

chart

#79

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    22%
  • Less than a day
    13%
  • Less than a month
    18%
  • Less than a year
    44%
  • More than a year
    0%

Reviews Summary

The reviews for the Parcel Panel Returns & Exchange app are overwhelmingly positive, with users praising the app for its ease of use, quick and helpful customer support, and seamless integration with Shopify. Customers appreciate the smooth return process, fast response times from the support team, and the user-friendly interface. Many users also highlight the free plan for new store owners as a major benefit. Some users mentioned minor suggestions for improvement, such as more personalization options and increasing the number of allowed returns for the free plan.

Highlights

Ease of use and user-friendly interface
Quick and helpful customer support
Seamless integration with Shopify
Free plan for new store owners
Suggestions for minor improvements

Rating Breakdown

  • 5
    95% (592 ratings)
  • 4
    3% (21 ratings)
  • 3
    1% (4 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 5, 2025

I had some issues with the automatic email reply, but the support could help me out, even on Saturday afternoon. That's what I call customer service. My problem has been solved very quick, because the support ( thanks to Zessa) guided my through each step. Thanks very much.

Using app

--

Total reviews

5

Average rating

4.6

5 / 5 Share

April 5, 2025

Many thanks for great Support

Using app

--

Total reviews

7

Average rating

5.0

3 / 5 Share

April 3, 2025

Not user friendly

Using app

5 months

Total reviews

2

Average rating

3.5

5 / 5 Share

March 31, 2025

Using app

14 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 28, 2025

Great customer service, very quickly resolved the problem. I recommend this app to everyone because they have fantastic customer service.

Using app

7 days

Total reviews

8

Average rating

3.5

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more