Rating

4.9

feedback

406

Reviews

chart

#952

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    41%
  • Less than a day
    24%
  • Less than a month
    17%
  • Less than a year
    16%
  • More than a year
    2%

Reviews Summary

The reviews for the Parcel Panel Returns & Exchange app are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users highlighted specific team members like Cecilia, Vessa, Donna, and Jessca for their helpful and efficient support. Users appreciate the ease of use of the app, its user-friendly interface, and the seamless integration with Shopify. The app has been described as a game-changer for streamlining the return process, saving time, and improving customer satisfaction. However, there were a few mentions of limited features for handling specific return scenarios and suggestions for increasing the number of allowed returns per month on the free plan.

Highlights

Excellent customer service and quick response times
Ease of use and user-friendly interface
Seamless integration with Shopify
Game-changer for streamlining the return process
Limited features for handling specific return scenarios

Rating Breakdown

  • 5
    93% (379 ratings)
  • 4
    4% (18 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 65% (263)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 2, 2025

Love the customer service. Big round of applause for Donna. She's so helpful and professional. Thanks a lot.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2025

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2025

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 22, 2025

Using app

Almost 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 21, 2025

Store

Soundly

Using app

6 months

Total reviews

2

Average rating

5.0

All reviews

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