GINGARI review for CWILL Returns & Exchanges

I've been using this app for a few months, and recently I encountered an issue where customers kept receiving the error message: "Please enter a valid order number and email address", even though they were entering the correct details. I contacted customer support, which took ages to respond. And guess what their solution was? "You can go to Shopify and create a return for your customer outside of the app." Seriously? Just imagine paying for an app every single month, only to be told to handle returns manually through Shopify when the app stops working! What's the point of paying for a return management app if I have to manage returns myself? Extremely disappointing customer service and an unacceptable solution for a paid service.