Rating

4.9

feedback

424

Reviews

chart

#778

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    36%
  • Less than a day
    22%
  • Less than a month
    19%
  • Less than a year
    19%
  • More than a year
    4%

Reviews Summary

ParcelWILL has received overwhelmingly positive reviews from users. Customers praise the app for its accurate tracking, timely updates, user-friendly interface, and its ability to reduce support inquiries significantly. The customer service team, particularly individuals like Kathy, Donna, Cecilia, Vessa, Zoey, and Jessca, is highlighted for being super helpful, professional, fast, and friendly. Users appreciate the app's reliability, professionalism, and the seamless experience it provides for return processing. However, there are a few mentions of limitations in coordination with Shopify and the need for additional features like auto-approval for return labels.

Highlights

Accurate tracking, timely updates, user-friendly interface
Highly responsive and helpful customer service
Reduces support inquiries significantly
Reliable and professional experience
Limitations in coordination with Shopify, need for additional features like auto-approval for return labels

Rating Breakdown

  • 5
    95% (402 ratings)
  • 4
    3% (14 ratings)
  • 3
    1% (6 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 62% (266)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 12, 2026

Store

JS71

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2026

Support team is great! They're very helpful and resolves your concern quickly! Recommended 100%

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 6, 2026

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 2, 2026

ParcelWILL has been a great addition to my business. The tracking is accurate, updates are timely, and the interface is very easy to use. It helps me keep my customers informed and reduces support inquiries significantly. Everything runs smoothly, and the overall experience has been reliable and professional. Highly recommend for any ecommerce store looking for a dependable tracking solution.

Using app

6 months

Total reviews

3

Average rating

4.7

5 / 5 Share

March 29, 2026

Using app

Over 1 year

Total reviews

1

Average rating

5.0

All reviews

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