Rating

4.9

feedback

381

Reviews

chart

#800

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    47%
  • Less than a day
    24%
  • Less than a month
    17%
  • Less than a year
    12%
  • More than a year
    0%

Reviews Summary

The Parcel Panel Returns & Exchange app has received overwhelmingly positive reviews from users. Customers praise the app for its ease of use, quick and efficient customer service, and its ability to streamline the return process. The app is commended for covering international returns and providing excellent support, with specific mentions of helpful interactions with customer service representatives like Jessca, Zessa, and Donna. Users appreciate the user-friendly interface, quick responses from the support team, and the free plan option for new store owners. However, there are a few mentions of limited features, such as the inability to approve/reject returns based on specific tags associated with orders or products, which some users found restrictive.

Highlights

Ease of use, efficient customer service, streamlined return process
International returns, helpful customer service representatives
User-friendly interface, quick responses from support team
Limited features, inability to approve/reject returns based on specific tags
Free plan option for new store owners

Rating Breakdown

  • 5
    96% (364 ratings)
  • 4
    3% (11 ratings)
  • 3
    1% (4 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 12, 2025

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

June 11, 2025

Using app

About 17 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2025

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 5, 2025

very nice app, easy to use

Store

OIA

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2025

Using app

23 days

Total reviews

2

Average rating

5.0

All reviews

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