All reviews

Rating Breakdown

  • 5
    94% (400 ratings)
  • 4
    3% (14 ratings)
  • 3
    1% (6 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 62% (265)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 11, 2025

I'm quite specific when running my store, I feel my customers should get the best technology and service i can offer. I expect the same of any app I use. My returns and tracking management, it needs to be bullit proof and i need to know their team can support me when i need it. Having tried literally 6 other apps, Parcel Panel is the best by some distance. Its one of only 5 apps i use to run my store. Its essential for what we do. Their customer support is second to none, and frankly thats rare. does it cost more yes, its why i avoided it in the beginning. But you do get what you pay for. wouldnt use any other app for tracking, or returns management but it took me a year and a half to figure that out! if they offered 6 stars I'd give it to them. PS Im not easy to please either rest assured....

Using app

5 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

Great customer service & easy to set up

Using app

14 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 3, 2024

Easy to use, fully meets our requirements for the returns process. Great and fast support.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2024

Great customer service, good overall service and app as well.

Using app

13 days

Total reviews

3

Average rating

4.0

5 / 5 Share

Nov. 28, 2024

fast help! very informative. Thanks

Using app

About 8 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 25, 2024

Amazing support. Got my issue resolved within seconds.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2024

Using app

38 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 24, 2024

Really helpful

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

I have not started using the app yet, but the customer service was quick to reply and very helpful

Using app

About 2 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

Great and Fast!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2024

Using app

6 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

Using app

12 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 5, 2024

Amazing experience with their online chat. It was so quick and efficient. 5 stars!

Using app

10 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2024

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2024

its too good

Using app

16 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2024

Amazing customer service was patient and explained everything

Using app

2 days

Total reviews

13

Average rating

5.0

5 / 5 Share

Oct. 20, 2024

This is an awesome app with phenomenal features. It makes the return/refund process much easier. All you have to do is direct customers to a link! Plus, all of the most essential features are available in the free version like: excluded products not available for returns, custom eligible return dates, shipping couriers accepted, discounted shipping rates, customized packing/customs slips, and a plethora of other customizations.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Dear HELLBOUND team, Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying our Returns App. Your support motivates us to keep improving. Looking forward to serving you again! Best wishes Sunny|ParcelPanel Returns Team

5 / 5 Share

Oct. 19, 2024

Super easy to communicate with!! Took less than 5 minutes to solve my problem :))

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

Atendimento cortes e profissional. Nota 10.

Using app

17 minutes

Total reviews

10

Average rating

5.0