Rating
3.1
feedback
22
chart
#1,057
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
5%
-
Less than a month
14%
-
Less than a year
32%
-
More than a year
45%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to import orders quickly for efficient shipping, provide a variety of shipping options, and offer good customer service. Users appreciate the ease of use, time-saving features, and the ability to set rules for shipping carriers. On the other hand, negative feedback revolves around issues with customer service, integration failures leading to missed orders and incorrect pricing, lack of support for lost or late parcels, and difficulties in using the app effectively. Some users also mentioned problems with communication and unresolved issues despite reaching out for help multiple times.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 8, 2024
UI and UX is great, however, the customer service is awful There is no way to change my collection address in smart send. Customer chatbot service unable to help and the API email they recommended is unresponsive All i want to do is change my collect from address My details on Shopify are correct. I have deleted the plugin and reconnected parcel2go app to no avail. Why is a simple task impossible for them to fix?
May 24, 2024
Very good app. Easy to use and importing everything fluently. A lot of shipping options. Happy with the app :)
March 23, 2023
We have been using parcel2go for a few years. Although there were some incidents in the past, over all service is good.
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