Rating
3.1
feedback
22
chart
#999
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
5%
-
Less than a month
14%
-
Less than a year
32%
-
More than a year
45%
Reviews Summary
The reviews for the Parcel2Go Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to import orders for quick shipping, update fulfillment tags, provide a variety of shipping options, and offer efficient service for creating shipping labels and arranging courier details. Users also appreciate the ease of use, Rule Manager feature for setting carrier rules, and helpful customer service. However, negative feedback revolves around issues with customer service, difficulties in changing collection addresses, sporadic integration failures leading to missed orders, inaccurate pricing for couriers, lack of support for lost or late parcels, and problems with communication and functionality within the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 8, 2024
UI and UX is great, however, the customer service is awful There is no way to change my collection address in smart send. Customer chatbot service unable to help and the API email they recommended is unresponsive All i want to do is change my collect from address My details on Shopify are correct. I have deleted the plugin and reconnected parcel2go app to no avail. Why is a simple task impossible for them to fix?
May 24, 2024
Very good app. Easy to use and importing everything fluently. A lot of shipping options. Happy with the app :)
March 23, 2023
We have been using parcel2go for a few years. Although there were some incidents in the past, over all service is good.
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