Parcel2Go Smart Send
Ship your sold items with Smart Send
Rating
3.1
feedback
24
chart
#1,171
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
46%
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More than a year
29%
Reviews Summary
The reviews for the Parcel2Go Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the ease of integration into their Shopify store, the ability to manage shipping in one place, and the handy rule manager for setting shipping preferences. Customers also like the variety of shipping options available and the efficiency of importing orders for quick shipping. However, on the negative side, there are significant complaints about the company's customer service, with users describing it as terrible and unresponsive. Issues with order integration, pricing inaccuracies, and difficulties in changing collection addresses have also been highlighted as major drawbacks. Some users have experienced problems with order imports, duplicate orders, and issues with setting preferences that slow down the process.
Highlights
Review RSS Feed
All reviews
Nov. 3, 2025
This app doesn't work. My shopify orders do not get pushed to the orders dashboard in Parcel2Go. Customer support wasn't able to solve the issue; they had no idea what was going on.
Oct. 22, 2025
We would NEVER recommend Parcel2Go for ANY shipments. We've had the worse nightmare with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and zero notifications provided to us. We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our stellar 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go. The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work.
We're sorry to hear about your recent experience with shipping to the USA. We've reached out to you directly to gather a few more details so we can investigate the concerns you've raised and work towards a resolution. Thank you for bringing this to our attention. - Jo
Aug. 21, 2025
Super easy to integrate into our Shopify store! Love how easy it is to sort all our shipping in one place & so far really impressed :)
Thanks so much for your lovely review - it means a lot. We work hard to make sure everything runs smoothly, so hearing this kind of feedback truly makes our day. If you ever need anything or have questions, we’re just a message away. - Jo
Feb. 20, 2025
If incompetence were an Olympic sport, these guys would take home the gold — if they could figure out how to enter the competition. Dealing with them is like watching a clown car crash in slow motion: chaotic, confusing, and somehow getting worse at every turn. Save yourself the headache — go somewhere else. Or just set your money on fire; at least that way, you'll get some warmth out of it.
Feb. 19, 2025
Terrible company, terrible people, terrible support. We begrudgingly use them because they offer access to some decent rates with several parcel companies, but we expect absolutely nothing in the way of support from them; and I say this as a VIP customer who receives preferential support. These guys are leeches, bottom of the barrel scum.
Good afternoon, Thank you for reaching out. I’m sorry to hear about the difficulties you’ve experienced with Parcel2Go. Please know that this is not typical of our services, and we are committed to resolving the issue as quickly as possible. A member of our Customer Relations team has been assigned to your case and will be reaching out to you shortly to gather more details about your experience. Rest assured, we take all customer feedback seriously and are dedicated to finding a resolution promptly. We appreciate your patience and look forward to assisting you further. Regards, George
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