![Parcel2Go for Shopify](https://cdn.shopify.com/app-store/listing_images/2d61aa9b8ee37b0095598d0334e03a4f/icon/CKXp7dH0lu8CEAE=.png)
Rating
3.9
feedback
19
chart
#754
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The reviews for the Parcel2Go Shopify App are mixed, with a range of ratings from 1 to 5 stars. Positive aspects highlighted by users include the ease of use, quick importing of sales data, a variety of shipping options, and efficient customer service. Users appreciate the time-saving features such as automatic order imports, tracking information, and rule setting for carriers. However, negative themes in the reviews include sporadic integration failures leading to missed orders, inaccurate pricing for couriers, lack of support for lost or late parcels, communication issues with the support team, and difficulties in updating orders and tracking information.
Highlights
Rating Breakdown
All reviews
May 24, 2024
Very good app. Easy to use and importing everything fluently. A lot of shipping options. Happy with the app :)
March 23, 2023
We have been using parcel2go for a few years. Although there were some incidents in the past, over all service is good.
March 4, 2023
The first couple of weeks were OK. After this, the integration began sporadically failing to pull through orders at random - all orders missing from one date, two or three missing from others but with no pattern and completely at random resulting in missed orders, customer complaints and alot of admin to rectify. I attempted to use the CSV function to work around it after getting no support from Parcel2Go only to find endless issues resulting in data still not being transferred as the Shopify CSV and Parcel2Go mapping would simply not work together no matter how many edits I made. Prices shown for certain couriers became totally inaccurate to the point that once I had applied shipping showing at around £4 per package and reached checkout, the cost skyrocketed to between £30-£50 per package, resulting in having to start the process over again with alternative options. Set parcel sizes would not apply as they should have, order addresses that were accurate and correct would show faults that had to be manually edited despite being completely fine. All of this meant that a supposedly simple and timesaving process that should have taken minutes ended up taking hours. Live chat offer no solutions, they just tell you to email the help address - emails went totally ignored, literally no response at all, for almost two months now. Filed a refund request to withdraw my balance from prepay to go elsewhere, also ignored. Chased it up and received confirmation of the refund request and the money was removed from prepay but not refunded. Chased up again, was told it had been processed just fine and that it would be another 2-3 business days to receive to refund- this came an went and still no refund, money still not accounted for. Several interactions to chase this up and still just being endlessly told it's been referred to the refunds department. I hugely regret using this integration, it has caused so many problems which have taken significant time and admin to resolve with absolutely with no care or help from Parcel2Go. Having spent the better part of £1k through them and being invited to the 'VIP' program (which promises alot but in practice is essentially the same as a.regular account), I had hoped the support would atleast be decent at a basic level and that issues would be raised and resolved. As soon as I actually get my money back, firmly secure in my PayPal, I will be deleting it.
Jan. 19, 2023
Great platform - imports all sales quickly and easily from Shopify for efficient service, creating shipping labels, arranging courier details, and providing tracking links with ease. Great customer service and support lines. Would recommend.
Jan. 15, 2023
Fabulous app - Been using this App for a while and it does everything i need to run my business! Imports orders automatically adds tracking information, saves me so much time!
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