Parcel2Go Smart Send
Ship your sold items with Smart Send
Rating
3.4
feedback
23
chart
#1,199
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
22%
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Less than a year
43%
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More than a year
30%
Reviews Summary
The reviews for the Parcel2Go Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy integration into Shopify stores, a handy rule manager for international parcels, a good choice of couriers, and efficient order imports for quick shipping. Users appreciate the cost-effectiveness, customer service, and the ability to set rules for specific carriers. However, negative themes include issues with the labeling and tracking system, unreliable delivery service, chaotic customer support, sporadic integration failures, inaccurate pricing, lack of response from support, and clunky user experience. Some users have faced challenges with changing collection addresses, missing orders, split item orders, and difficulties in sending shipments.
Highlights
Review RSS Feed
All reviews
Oct. 22, 2025
We would NEVER recommend Parcel2Go for ANY shipments. We've had the worse nightmare with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and zero notifications provided to us. We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our stellar 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go. The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work.
Aug. 21, 2025
Super easy to integrate into our Shopify store! Love how easy it is to sort all our shipping in one place & so far really impressed :)
Thanks so much for your lovely review - it means a lot. We work hard to make sure everything runs smoothly, so hearing this kind of feedback truly makes our day. If you ever need anything or have questions, we’re just a message away. - Jo
Feb. 20, 2025
If incompetence were an Olympic sport, these guys would take home the gold — if they could figure out how to enter the competition. Dealing with them is like watching a clown car crash in slow motion: chaotic, confusing, and somehow getting worse at every turn. Save yourself the headache — go somewhere else. Or just set your money on fire; at least that way, you'll get some warmth out of it.
Feb. 19, 2025
Terrible company, terrible people, terrible support. We begrudgingly use them because they offer access to some decent rates with several parcel companies, but we expect absolutely nothing in the way of support from them; and I say this as a VIP customer who receives preferential support. These guys are leeches, bottom of the barrel scum.
Good afternoon, Thank you for reaching out. I’m sorry to hear about the difficulties you’ve experienced with Parcel2Go. Please know that this is not typical of our services, and we are committed to resolving the issue as quickly as possible. A member of our Customer Relations team has been assigned to your case and will be reaching out to you shortly to gather more details about your experience. Rest assured, we take all customer feedback seriously and are dedicated to finding a resolution promptly. We appreciate your patience and look forward to assisting you further. Regards, George
Feb. 13, 2025
We used P2G for international parcels and the rule manager is very handy. No problems so far
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