Rating
3.6
feedback
22
chart
#866
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
18%
-
Less than a year
45%
-
More than a year
64%
Reviews Summary
The reviews for the Parcel2Go Shopify App are quite mixed, with a range of ratings from 1 star to 5 stars. Positive aspects highlighted by users include the ease of importing and booking parcels, the availability of a good choice of couriers, and the efficiency of the rule manager for setting shipping preferences. Users also appreciate the competitive pricing and the helpful customer service. However, negative themes in the reviews include issues with customer support, sporadic integration failures leading to missed orders, inaccuracies in pricing, difficulties in changing collection addresses, and challenges in communication between the app and Shopify. Some users also expressed frustration with the clunkiness of the app, duplicate order imports, and the lack of responsiveness from the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 20, 2025
If incompetence were an Olympic sport, these guys would take home the gold — if they could figure out how to enter the competition. Dealing with them is like watching a clown car crash in slow motion: chaotic, confusing, and somehow getting worse at every turn. Save yourself the headache — go somewhere else. Or just set your money on fire; at least that way, you'll get some warmth out of it.
Feb. 19, 2025
Terrible company, terrible people, terrible support. We begrudgingly use them because they offer access to some decent rates with several parcel companies, but we expect absolutely nothing in the way of support from them; and I say this as a VIP customer who receives preferential support. These guys are leeches, bottom of the barrel scum.
Good afternoon, Thank you for reaching out. I’m sorry to hear about the difficulties you’ve experienced with Parcel2Go. Please know that this is not typical of our services, and we are committed to resolving the issue as quickly as possible. A member of our Customer Relations team has been assigned to your case and will be reaching out to you shortly to gather more details about your experience. Rest assured, we take all customer feedback seriously and are dedicated to finding a resolution promptly. We appreciate your patience and look forward to assisting you further. Regards, George
Feb. 13, 2025
We used P2G for international parcels and the rule manager is very handy. No problems so far
Feb. 7, 2025
Parcel2go. Finally an App that does what it says on the tin! Effortless and cost effective, plus you can chat to really people.
Feb. 7, 2025
Very easy to import and book parcels with a good choice of couriers available.
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