Parcel2Go Smart Send

July 25, 2021

Okay as a free solution but not brilliant. A bit strange that orders are imported as sales on individual items, so multiple item orders are split up and you then have to group them together in Smart Send before sending. The process is made more frustrating by Smart Send not importing order numbers. Once an order is complete Smart Send can mark it as despatched in Shopify, but annoyingly, doesn't trigger the sending of Shopify shipping confirmation emails. I did email support on this but didn't receive any response. On the plus side, the prices are very good, but ultimately, I have chosen to pay a bit more and have a shipping solution that actually works logically and correctly and that gives better support.

March 8, 2021

I had high hopes for this. Although in some respects it saves time (I like the automated despatch notes especially), it does still feel really clunky. I seem to get endless duplicates of orders as if they just keep getting imported and that slows things down as I have to keep deleting the extra ones, ungrouping and regrouping things. It also doesn't seem to remember the settings I put in - I always use DHL Collect and no matter how often I put that as a setting, it still defaults to DHL Drop Off. So - not bad, but definitely lots of room for improvement.