Parcel2Go Smart Send
The reviews for the Parcel2Go Shopify App are quite mixed. On the positive side, users appreciate the ease of integration into their Shopify store, the ability to manage shipping in one place, and the rule manager feature for setting up shipping preferences. Users also mention good customer service and support from the app. However, on the negative side, there are several complaints about the app's functionality and customer service. Users have reported issues with sporadic order imports, inaccurate pricing, difficulties in changing collection addresses, lack of response from customer support, and challenges in using the Smart Send feature. Some users have expressed frustration with the clunkiness of the app, duplicates of orders, and problems with order settings not being remembered.
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We would NEVER recommend Parcel2Go for ANY shipments. We've had the worse nightmare with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and zero notifications provided to us. We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our stellar 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go. The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work.
We're sorry to hear about your recent experience with shipping to the USA. We've reached out to you directly to gather a few more details so we can investigate the concerns you've raised and work towards a resolution. Thank you for bringing this to our attention. - Jo
Super easy to integrate into our Shopify store! Love how easy it is to sort all our shipping in one place & so far really impressed :)
Thanks so much for your lovely review - it means a lot. We work hard to make sure everything runs smoothly, so hearing this kind of feedback truly makes our day. If you ever need anything or have questions, we’re just a message away. - Jo
If incompetence were an Olympic sport, these guys would take home the gold — if they could figure out how to enter the competition. Dealing with them is like watching a clown car crash in slow motion: chaotic, confusing, and somehow getting worse at every turn. Save yourself the headache — go somewhere else. Or just set your money on fire; at least that way, you'll get some warmth out of it.
Terrible company, terrible people, terrible support. We begrudgingly use them because they offer access to some decent rates with several parcel companies, but we expect absolutely nothing in the way of support from them; and I say this as a VIP customer who receives preferential support. These guys are leeches, bottom of the barrel scum.
Good afternoon, Thank you for reaching out. I’m sorry to hear about the difficulties you’ve experienced with Parcel2Go. Please know that this is not typical of our services, and we are committed to resolving the issue as quickly as possible. A member of our Customer Relations team has been assigned to your case and will be reaching out to you shortly to gather more details about your experience. Rest assured, we take all customer feedback seriously and are dedicated to finding a resolution promptly. We appreciate your patience and look forward to assisting you further. Regards, George
We used P2G for international parcels and the rule manager is very handy. No problems so far
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