Parcel2Go Smart Send
Ship your sold items with Smart Send
Rating
3.7
feedback
22
chart
#1,199
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
23%
-
Less than a year
45%
-
More than a year
32%
Reviews Summary
The reviews for the Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, users appreciate the ease of integration into Shopify stores, the ability to sort shipping in one place, and the handy rule manager for international parcels. Users also like the variety of shipping options, cost-effectiveness, and the efficient import and booking of parcels. Customer service and support are highlighted as positive aspects by some users. However, on the negative side, there are complaints about incompetence, chaotic customer service, lack of support, clunky user interface, issues with order imports, and problems with tracking and order fulfillment. Some users also mention difficulties in changing collection addresses and experiencing inaccuracies in pricing.
Highlights
Review RSS Feed
All reviews
Aug. 21, 2025
Super easy to integrate into our Shopify store! Love how easy it is to sort all our shipping in one place & so far really impressed :)
Thanks so much for your lovely review - it means a lot. We work hard to make sure everything runs smoothly, so hearing this kind of feedback truly makes our day. If you ever need anything or have questions, we’re just a message away. - Jo
Feb. 20, 2025
If incompetence were an Olympic sport, these guys would take home the gold — if they could figure out how to enter the competition. Dealing with them is like watching a clown car crash in slow motion: chaotic, confusing, and somehow getting worse at every turn. Save yourself the headache — go somewhere else. Or just set your money on fire; at least that way, you'll get some warmth out of it.
Feb. 19, 2025
Terrible company, terrible people, terrible support. We begrudgingly use them because they offer access to some decent rates with several parcel companies, but we expect absolutely nothing in the way of support from them; and I say this as a VIP customer who receives preferential support. These guys are leeches, bottom of the barrel scum.
Good afternoon, Thank you for reaching out. I’m sorry to hear about the difficulties you’ve experienced with Parcel2Go. Please know that this is not typical of our services, and we are committed to resolving the issue as quickly as possible. A member of our Customer Relations team has been assigned to your case and will be reaching out to you shortly to gather more details about your experience. Rest assured, we take all customer feedback seriously and are dedicated to finding a resolution promptly. We appreciate your patience and look forward to assisting you further. Regards, George
Feb. 13, 2025
We used P2G for international parcels and the rule manager is very handy. No problems so far
Feb. 7, 2025
Parcel2go. Finally an App that does what it says on the tin! Effortless and cost effective, plus you can chat to really people.
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